Live Scan Review Specialist - Philippines - ECLARO

    ECLARO
    ECLARO Philippines

    4 araw ang nakalipas

    Paglalarawan

    Live Scan Review Specialist (Dental Technology)

    About ECLARO

    ECLARO is an award-winning global professional services firm headquartered in New York City, with operations across the U.S., Canada, UK, Ireland, Australia, and the Philippines. We specialize in strategic staffing, permanent placement, outsourcing, and offshoring solutions. Through our proprietary TRINIT-E Service Maturity Model, we help organizations drive innovation, automation, and operational excellence.

    About the Opportunity

    We are partnering with a fast-growing global dental technology leader that is transforming digital dentistry. We are looking for a Live Scan Review Specialist who will play a critical role in ensuring the quality and clinical accuracy of digital dental impressions submitted by dental practices worldwide.

    This is not a routine QA role. You will serve as a clinical and technical expert, conducting live and post-submission reviews of intraoral scans while actively coaching dental teams to elevate their scanning techniques and achieve optimal restoration outcomes.

    If you have deep expertise in dental anatomy, digital workflows, and intraoral scanning—and thrive in a fast-paced, customer-facing environment—this is an opportunity to make a measurable impact in modern dentistry.

    What You'll Do

    • Perform real-time (live) and post-submission reviews of digital impressions using established SOPs and connected software platforms
    • Identify and assess clinical and technical issues such as margin accuracy, tissue over margin, bite alignment, and scan completeness
    • Provide clear, structured, and professional guidance via chat and voice to dental offices
    • Manage multiple live chat sessions simultaneously while maintaining accuracy and professionalism
    • Prioritize cases based on production timelines and SLA requirements
    • Document findings thoroughly and track recurring technique errors to support long-term practice improvement
    • Stay current with evolving digital dentistry technologies and clinical workflows

    What We're Looking For

    • Minimum 2 years of experience as a dental laboratory technician, dental assistant, or CAD/CAM designer
    • Strong knowledge of dental anatomy, morphology, and terminology
    • Hands-on experience with 3Shape Design software and intraoral scanning systems (4+ years preferred)
    • Chairside and lab experience is highly valued
    • Strong customer service skills with the ability to de-escalate and guide clients professionally
    • Ability to remain calm and precise during high-volume, time-sensitive reviews
    • Comfortable working in a high-velocity, evolving environment
    • Implant experience is a plus

    Why Join This Team

    • Work at the forefront of digital dentistry innovation
    • Be a recognized clinical subject matter expert
    • Influence scan quality and restoration success globally
    • Gain exposure to cutting-edge dental technologies
    • Join a high-performance, collaborative, and growth-driven environment

    If you are passionate about precision, quality, and advancing digital dental workflows, this role offers the platform to showcase your expertise and grow within a global dental technology ecosystem.

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