Program Management Lead - National Capital Region - Maya

    Maya
    Maya National Capital Region

    3 araw ang nakalipas

    ₱900,000 - ₱1,800,000 (PHP) bawat taon *
    Paglalarawan

    Overview:

    As the CX Program Management Lead, you are the bridge between strategy and reality. Your mission is to take high-level CX initiatives and transform them into operational successes. You will serve as the central "hub," aligning cross-functional stakeholders—from Product and Tech to Marketing and Ops—to ensure that our customer experience roadmap is executed with precision, on time, and at the highest standard.

    What you will do:

    • Orchestrate the end-to-end delivery of the CX roadmap by coordinating between Business Units, Product, Tech, Marketing, Operations and other stakeholders.
    • Translate high-level CX strategies and customer research findings into actionable project plans and workstreams.
    • Act as the primary point of alignment for cross-functional stakeholders to ensure all CX initiatives follow through to implementation.
    • Monitor program health, manage dependencies, and proactively mitigate risks to ensure on-time delivery of customer-facing improvements.

    What we are looking for:

    • Degree in Business Administration, Industrial Management, Economics, or a related field
    • Has experience in strategic project management, corporate development, or marketing operations. You don't just track tasks; you manage dependencies and risks.
    • Previous experience in a fast-paced Digital Bank or Fintech environment is preferred, specifically in managing complex, multi-layered projects.
    • Has a strong background in projects related to customer research, UX design, and product development. You understand the "Why" behind the CX strategy so you can better manage the "How."
    • Solid business acumen to ensure that program delivery aligns with financial targets and broader corporate KPIs.
    • Fresh graduates are welcome to apply.
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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