Technical Client Support Advisor - Manila

Para lamang sa mga rehistradong miyembro Manila, Pilipinas

1 araw ang nakalipas

Who are we? · At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 ...

Paglalarawan ng trabaho

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

ORACLE and UNIX Technical Support consultants required for vendor to the investment banking arena, to work on their highly technical application support desk. Providing support to many of the largest financial institutions across the world, the analyst will provide detailed communication back to the client and track the case through to its resolution. This will involve detailed investigation of application log files and database outputs, as well as understanding the operation of the code in conjunction with the developers. This position will provide candidates with excellent experience in the investment banking sector.

Key Responsibilities:

Client facing role dealing with any problems incurred with production, development or UAT systems.
Administrating the open cases for all the banks, tracking responses and ensuring issues are prioritized correctly and resolved speedily.
Responsible for maintaining a good relationship with clients and maintaining weekly or monthly conference calls where necessary.
Issue investigation and resolution, including the identification of issues with code, documentation and user errors.
Providing on-site assistance to clients that require additional application training, system health checks, application installations or consultancy.
Opportunities to expand the role into implementation projects, sales support, consultancy/training provision and development.

Essential Skills:

Must possess a Bachelor's Degree
Excellent communication skills
Issue identification and troubleshooting
Strong Oracle / SQL knowledge
Ability to read code
UNIX, including scripting

Desirable Skills:

Application is built on C++, Java and Oracle Tuxedo, so this is an advantage
Knowledge of banking software, banking operations, foreign exchange, payments or CLS (Continuous Link Settlements) is useful, but not essential

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· ESG: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra