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The Quality Assurance Specialist will be responsible for evaluating and improving the performance of call center agents. · Call Monitoring and Evaluation: · Conduct regular evaluations of inbound and outbound calls to assess agent performance and adherence to company policies. · ...
Taguig, Metro Manila3 linggo ang nakalipas
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Training and Marketing Professionals Inc. is looking for a Quality Assurance Specialist for Globe Telecom Account in a hybrid work set-up. · ...
Taguig2 linggo ang nakalipas
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Evaluate output of each KYM/Onboarding specialist Address quality issues findings concerns from encoded uploaded data that support producing timely high-quality KYM/Onboarding profiles Ensures alignment implementation of KYM/Onboarding policies seeking clarification when needed P ...
Taguig1 buwan ang nakalipas
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Evaluate the output of each KYM/Onboarding specialist Address quality issues findings concerns from the encoded uploaded data that support producing timely high-quality KYM/Onboarding profiles Ensures alignment implementation of KYM/Onboarding policies seeking clarification when ...
Taguig2 linggo ang nakalipas
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We are seeking a dedicated Quality Assurance Specialist to join our team at Octal Philippines Inc. · In this role you will be responsible for ensuring that our software products meet the established quality standards through comprehensive testing processes. · You will collaborate ...
Taguig City1 buwan ang nakalipas
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Training and Marketing Professionals Inc. is looking for a Quality Assurance Specialist for Globe Telecom Account with hybrid work set-up. · ...
Taguig, National Capital Region1 buwan ang nakalipas
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+Job summaryEvaluate the output of each KYM/Onboarding specialist and address quality issues findings from encoded data. · +Ensures alignment and implementation of KYM/Onboarding policies, · Provides end-of-day daily reports to respective departments, · ...
Taguig1 buwan ang nakalipas
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+ Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other ...
Taguig2 linggo ang nakalipas
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Training and Marketing Professionals Inc. is looking for two Quality Assurance Specialists. · ...
Taguig, National Capital Region1 buwan ang nakalipas
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Evaluate the output of each KYM/Onboarding specialist Address quality issues findings, and concerns from the encoded and uploaded data that support producing timely and high-quality KYM/Onboarding profiles Ensures alignment and implementation of KYM/Onboarding policies seeking cl ...
Taguig3 linggo ang nakalipas
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Position Description · Quality Assurance Specialist (Principal Consultant) · Your future duties and responsibilities · Onboarding New Employees: Training Newly hired customer service representatives on policies, processes, engagement-specific training materials, communication & c ...
Taguig ₱480,000 - ₱900,000 (PHP) bawat taon5 araw ang nakalipas
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Position Description · Quality Assurance Specialist (Principal Consultant) · Your future duties and responsibilities · Onboarding New Employees: Training Newly hired customer service representatives on policies, processes, engagement-specific training materials, communication & c ...
Taguig, National Capital Region ₱480,000 - ₱900,000 (PHP) bawat taon5 araw ang nakalipas
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The Quality Assurance Specialist will strictly comply with company policies and procedures. They will participate in quality initiatives and ensure timely equipment calibration. · ...
Taguig, Metro Manila, Philippines ₱480,000 - ₱900,000 (PHP) bawat taon6 araw ang nakalipas
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Position Description: · Quality Assurance Specialist (Principal Consultant) · LI-MA8 · Your future duties and responsibilities: · . Onboarding New Employees: Training Newly hired customer service representatives on policies, processes, engagement-specific training materials, ...
Santa Ana, Metro Manila ₱480,000 - ₱900,000 (PHP) bawat taon5 araw ang nakalipas
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+ 100 years of experience in commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. · + Offices in over 103 countries with over 400 manufacturing facilities and more than 33,000 employees worldwi ...
Taguig1 buwan ang nakalipas
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Join Outsourcey and be part of our mission to revolutionize global talent expansion We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. · ...
Taguig, NCR, Philippines1 linggo ang nakalipas
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Join the Pioneer Crypto Brand in the Philippines. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. · ...
Taguig1 buwan ang nakalipas
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We are looking for a results-driven Quality Assurance Analyst to monitor, evaluate and improve the quality of customer interactions in our contact center operations. · ...
Taguig, National Capital Region1 buwan ang nakalipas
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Quality assurance specialist job description and requirements. · ...
Taguig, National Capital Region1 buwan ang nakalipas
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Essential Functions/Core Responsibilities · • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email · • Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operation ...
Taguig ₱480,000 - ₱900,000 (PHP) bawat taon3 araw ang nakalipas
Quality Assurance Specialist - Taguig - Concentrix
Paglalarawan
Essential Functions/Core Responsibilities
• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
• Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
• Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
• Complete phone time to keep current on programs (as applicable)
• Contribute to maintaining forms and legends documents
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
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quality assurance specialist
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig City
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila, Philippines
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Santa Ana, Metro Manila
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig, NCR, Philippines
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Quality Assurance Specialist
Para lamang sa mga rehistradong miyembro Taguig