Document Retrieval Coordinator - Taguig - AS White Global

    AS White Global
    AS White Global Taguig

    19 oras ang nakalipas

    Paglalarawan

    Looking to join a company that combines deep industry knowledge with cutting-edge innovation? As a national leader in records retrieval, we provide legal and insurance professionals with fast, accurate access to critical records.

    The Opportunity

    Drive efficient end-to-end record retrieval, supporting legal and insurance teams with accurate documentation and seamless workflow management in a fast-paced setting.

    Why join us?

    • Proudly Great Place to Work certified
    • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
    • Grow with stability: 100+ in our 10-Year Club by 2025
    • Dynamic talent network: 2,000+ across APAC and beyond
    • Competitive compensation with annual reviews
    • Comprehensive medical care for you and your family
    • Generous paid leave because work-life balance matters
    • Level up with LinkedIn Learning and tailored training
    • Flexible work setup

    Staff Testimonial

    "Working for the best client and loving what you do makes everything enjoyable at work." - Senior Broker, ASW Philippines

    What You'll Do

    • Manage record retrieval workflow by coordinating with custodians, prioritizing orders, and routing tasks to the appropriate departments.
    • Ensure accuracy and quality by reviewing incoming records against work orders and documenting all communications, status updates, and tracking details.
    • Monitor deadlines and follow-ups, escalating issues as needed and reporting daily productivity to supervisors.
    • Support operational efficiency through phone coverage, workflow coordination, and other team needs in a high-volume environment.

    Key Criteria

    • Experience in customer service within medical, legal, or insurance settings, with outbound call experience preferred, and the ability to manage high-volume calls professionally.
    • Strong English communication skills, both written and verbal.
    • Highly organized and adaptable, with strong time management, interpersonal skills, and a quick learning ability.

    Work setup:

    • Manila (BGC, Taguig): US EST hours with a full onsite model.
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