Department Manager - Manila
18 oras ang nakalipas
Paglalarawan ng trabaho
Position
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.
We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
As a Department Manager, you will take ownership and provide full support to your department on achieving business goals, providing unique and timeless client experience as well as managing department operation.
You will also be responsible for building a highly motivated team, developing your staff and transmitting savoir-faire to anticipate and exceed clients' future desires.
Job responsibilities► Driving Sales / Business Performance
Lead the department in driving sales and closely monitor its performance to ensure sales opportunities are maximized
Motivate the team to achieve sales target & other business goals by demonstrating sales leadership and provide full floor support
Maintain the sales mix and ensure the staff have advised all clients across the Boutique and do cross-selling
Improve selling techniques, clientele and product knowledge of your team to deliver the best Dior client service
Plan, implement actions and act proactively to cope with the market situation and improve business performance
Develop your department in a comprehensive and strategic way
► Client Development Management
Lead the department to maximize recruitment opportunities and maintain excellent client relationships
Promote clientele in the department to ensure the highest level of client experience is delivered and maintained
Be one of the Brand ambassadors in private appointments arranged by selling staff
Encourage the use of Be Dior among the team to increase client loyalty
Support all kinds of Boutique events that contribute to client development as well as Boutique performance
► People Management and Development
Be a leader to manage and motivate the department for achieving exceptional results including sales, client development and other business goals
Set individual and department goals with your staff, monitor and assess their performance against the goals regularly to make sure the progress is on the right track
Provide constructive & qualitative feedback to the staff when necessary
Coach the staff for performance improvement in all aspects
Encourage and promote curiosity, diversity & collaboration in the team and enhance synergies of the Boutique
Maintain a harmonious working environment and create a good team spirit
Train the Supervisors in your department to manage junior staff
Identify the potential of each staff, review individual career aspiration and their development plans with Boutique Manager periodically, select and take appropriate actions to train the staff to the next level
► Boutique Operations and Back of House Management
Manage the daily operations of the department
Act as the Boutique-in-charge when Boutique Manager is away
Provide all rounded support to the floor and cashiering
Ensure the upkeep of selling space, visual merchandising and image of the store are in highest standard
Guarantee all the internal procedures and guidelines are in line with Dior requirements
Cooperate with BOH and Merchandising team on inventory management & replenishment
Profile
► Work Experience
Minimum 7 years of relevant experience with at least 4 years at managerial level in luxury retail industry
► Other Requirements
Target-oriented and client centric
Capability to drive for results and deliver excellence
Strategic thinking, strong leadership, communication and interpersonal skills
Self-motivated, proactive and passionate in luxury fashion industry
Well organized and detail-minded
Able to work under pressure
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