Customer Care Specialist - Ortigas
1 buwan ang nakalipas
Job summary
+This role is expected to drive customer satisfaction and white glove support by answering inquiries via all available channel of communications coordinating with account managers addressing pain points and maintaining cohesive cross functional communication.+++
Responsibilities
+•Provide full range of customer service to assigned clients by phone or email Full range of customer service includes handling of incoming calls and outgoing calls The offered customer interaction should be of highest quality accurate polite and competent.+•Customer care representatives work duties can as well include data entry to clients programs and other tasks The data entry tasks should be made on account ownership precise and without mistakes.+•Additional responsibilities may be added as the needs of the business change and expand Be receptive to feedback and coaching from Team Leaders and other customer service representatives Listen ask questions enthusiastically implement the tools given to improve the quality of your work Help keep motivation high being supportive colleagues Meet exceed targets set operations for different clients projects Propose ideas continuous improvement Meet exceed attendance minimums Be actively involved problem solving propose improvements processes You will be successful if you have A positive can-do attitude Have very good interpersonal skills both written oral Take ownership for quality competence commitment Highly motivated prepared work hard High personal energy enjoy lively environment Highly flexible welcome change improvements+Paglalarawan ng trabaho
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