- Tobuild rapport anddevelop a strategic relationship with client stakeholders, and fully grasp the business of the Clients, and anticipate the needs to provide best-in-class client experience.
- To assume responsibility in ensuring that all aspects of the client's operations are properly supported by any and all KMC departments.
- To continually explore areas of growth and advise the sales team of the possible opportunities to expand the relationship.
- Day to day account and Client relationship management
- Guiding the Client in account onboarding functions and initial program set up
- Analyzing account performance and provide reports and presentations, including a Monthly and/or Quarterly Business Reviews using the company template
- Ensuring KMC receives regular Client feedback and provide constructive feedback to Ops Management with proactive suggestions, including KMC's scheduled Customer Satisfaction Survey twice a year
- Undertaking initiatives to enhance Account Management performance and client satisfaction (and in turn Client retention)
- Working with the People and Culture Department in managing initiatives to enhance employee satisfaction (and in turn Employee retention)
- Preparing the agenda and logistics for Client visits, as well as ensure attendance of key participants
- Communicating invitations, critical updates and announcements to Clients
- Ensuring timely billing and collections
- Preparing standard renewal contracts and basic contract amendments
- Maintaining accurate and complete account information in the company enterprise resource planning tool
- Account offboarding functions and clearance
- Leading project management activities as required
- Organizing events for Clients as required
- Completing administrative work as required
- May be assigned to night shift work as required
- You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your network
- Independent decision making and flexibility on how to accomplish the job.
- Exciting performance-based incentives
- Stress and urgency caused by an upset Client if something goes wrong
- Maintaining a high level of Client satisfaction without compromising the company's own standards.
- Admin tasks and time management
-
Customer Success Manager Architect
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
IBM Solutions Delivery Philippines, Taguig, Pilipinas Buong orasIntroduction · As a Customer Success Manager (Manager) in IBM you'll apply your strong foundation of technology expertise to hire and cultivate high performing teams made up of diverse, exceptional CSM talent. · A true change-agent, you'll hire and continually develop high perfor ...
-
client success senior manager
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
KMC MAG Solutions Inc Taguig, PilipinasFunctional Overview: · At KMC, the Client Success Sr. Manager is mainly responsible for managing a team of Client Success Architects (Account Managers) to provide best-in-class Client experience. The goal is to promote better partnership, confidence, growth, and compliance by co ...
-
Senior PEGA Engineer
Natagpuan sa: Foundit PH A2 - 24 minuto ang nakalipas
ING Hubs Philippines Philippines, Taguig, Pilipinas Buong orasSenior Pega Developer · As a Senior Pega Developer joining our dynamic team, you will play a pivotal role in the design, development and optimization of complex Pega applications. Building upon your extensive experience, you will lead the implementation of sophisticated workflows ...
-
Solution Architect, Hybrid Opportunity
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Taguig, PilipinasHybrid Role · Transformation related project · About Our Client · With close to 100mio customer based worldwide, this global fintech firm provides various financing products serving the underbank market for the Philippines. · Job Description · The Solution Architect is an enginee ...
-
Security Engineer
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
Globe Group Taguig, PilipinasAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. · Job Description · Responsible for security technology that supports the e ...
-
Digital Finance Oracle Platform Transformation Manager
Natagpuan sa: Foundit PH A2 - 25 minuto ang nakalipas
Neksjob Philippines Philippines, Taguig, Pilipinas Buong orasLocation: Taguig City · Your experience counts · MBA from a Tier-1 or Tier-2 B-school. CA or CPA · Deep knowledge and experience in Finance and Controlling Org structure and design, Oracle Implementation and rollout point of views, approach and design principles, roadmap and busi ...
-
Cloud Architect
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Taguig, PilipinasGlobal Training Opportunities · Competitive Compensation Package · About Our Client · One of the leading financial services firms in Europe who has expanded their presence in over 40 countries worldwide. They have set up a global shared services center in the Philippines. · Job D ...
-
Java Developer
Natagpuan sa: Foundit PH A2 - 4 oras ang nakalipas
Collabera Digital Taguig, PilipinasDescription · As a Java Developer with us, you'll be at the forefront of crafting and enhancing cutting-edge applications that redefine user experiences and drive business success. Your expertise in Java development will be instrumental in architecting robust solutions that stand ...
-
Senior Solution Architect
Natagpuan sa: Talent PH A C2 - 1 araw ang nakalipas
Gratitude Philippines Taguig, Pilipinas PermanentWe are looking for high performing solution architects to join our team. The successful candidate will be responsible for designing, implementing, and maintaining Microsoft Dynamics 365 Finance and Operations systems for our clients. The role requires strong architecture and anal ...
-
Digital Finance Workday Platform Transformation Manager
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
Neksjob Philippines Taguig, PilipinasDigital Finance Workday Platform Transformation Manager · Location: Taguig City · You will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiati ...
-
Digital Finance Oracle Platform Transformation Manager/Senior
Natagpuan sa: Foundit PH A2 - 4 oras ang nakalipas
Neksjob Philippines Taguig, PilipinasDigital Finance Oracle Platform Transformation Manager · Location: Taguig City · Duties/Responsibilities · Work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations. · Drive sales pipeline and independe ...
-
ORMB Performance Engineer
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Taguig, PilipinasLooking innovative talent in a productive work environment · Stable and continuously growing business · About Our Client · The client is one of the biggest IT Services providers in the Philippines. Driven by the goal of providing digital transformation to help business success. · ...
-
Digital Finance Oracle Platform Transformation Manager
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas PermanentYour experience countsMBA from a Tier-1 or Tier-2 B-school. CA or CPADeep knowledge and experience in Finance and Controlling Org structure and design, Oracle Implementation and rollout point of views, approach and design principles, roadmap and business case definition.Ability t ...
-
int-b7fc896
Natagpuan sa: Manatal GBL S2 T2 - 2 araw ang nakalipas
KMC Solutions Inc Taguig City, PilipinasFunctional Overview: · At KMC, the Client Success Sr. Manager is mainly responsible for managing a team of Client Success Architects (Account Managers) to provide best-in-class Client experience. The goal is to promote better partnership, confidence, growth, and compliance by co ...
-
Digital Finance Workday Platform Transformation Manager
Natagpuan sa: Talent PH A C2 - 6 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas PermanentDigital Finance Workday Platform Transformation ManagerLocation: Taguig City Your experience countsMBA from a Tier-1 or Tier-2 B-school. CA or CPADeep knowledge and experience in Finance and Controlling Org structure and design, Workday Implementation and rollout point of views, ...
-
Digital Finance Oracle Platform Transformation Manager
Natagpuan sa: Talent PH A C2 - 6 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas PermanentDigital Finance Oracle Platform Transformation ManagerLocation: Taguig City Your experience countsMBA from a Tier-1 or Tier-2 B-school. CA or CPADeep knowledge and experience in Finance and Controlling Org structure and design, Oracle Implementation and rollout point of views, ap ...
-
Digital Finance Oracle Platform Transformation Manager
Natagpuan sa: Talent PH A C2 - 4 oras ang nakalipas
Neksjob Philippines Taguig, Pilipinas PermanentDigital Finance Oracle Platform Transformation ManagerLocation: Taguig City Qualifications: MBA from a Tier-1 or Tier-2 B-school. CA or CPADeep knowledge and experience in Finance and Controlling Org structure and design, Oracle Implementation and rollout point of views, approach ...
-
Technical Manager
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Willis Towers Watson Taguig, Pilipinas Buong orasThe Role · The Technical Manager is first and foremost a coach and guide for the software and QA engineers organized in scrum teams across multiple product lines. S/He is responsible for developing a team who works on highly available, scalable, high-performing, enterprise-class, ...
-
Hiring Digital Finance Workday Platform Transformation Manager
Natagpuan sa: Talent PH A C2 - 6 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas PermanentYou will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiation.Your experience countsMBA from a Tier-1 or Tier-2 B-school. CA or CPADeep knowle ...
-
Digital Finance Workday Platform Transformation Manager
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas PermanentDigital Finance Workday Platform Transformation ManagerLocation: Taguig City You will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiation.You ...
client success architect - Taguig, Pilipinas - KMC MAG Solutions Inc
Paglalarawan
FUNCTIONAL OVERVIEW
A Client Success Architect (CSA) at KMC is focused on maintaining exceptional relationships with Clients in order to provide best-in-class client experience. Our CSAs act asthe overall liaisonbetween the Client and all components of KMC's Talent as a Service internal operations to ensure excellent service delivery. As an imperative, the role must drive successful operational build out and expansion and resolve issues and concerns by providingsound resolutionsthrough a structured or data-driven approach,while still observing flexibility.
PRIMARY ROLES AND RESPONSIBILITIES
KEY TASKS
Highlights and Perks of the Job:
Main Challenges:
