Paglalarawan

About the Role:

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The Team: The Product Operations team is the primary touchpoint for our clients and is the 'face' of the company. Going above and beyond in our service offering is where this team adds value. The Product Operations team is a powerful synergy of diverse skills, talents and cultures spread across multiple locations. We are customer-focused and result-oriented providing exposure to a wide array of products, platforms and processes globally. We nurture open and transparent communication, and a great work-life balance, with a positive work culture where team members are recognized for their work. We meet challenges head-on and work at the solution as one team. We work hard and play harder - we participate in cultural and sports events within as well as outside of the company, and also contribute back to the society through the company's corporate social responsibility efforts.

The Impact: The Associate will be accountable for Research and Product Operations Group, including Client Support, Content Research, Operations & Testing within a specified industry sector or a cross-industry group to accelerate the quality and timeliness of the data, increase support standards, improve operational efficiency to reduce error rates, improve support survey scores to help maintain retention rates and drive revenue increases.

What's in it for you

As an Application Associate in Product Operations, you will learn, explore, educate and support financial information for customer of financial market, where you will hold investigative conversations with clients to drive product usage and revenue. You will leverage your financial market knowledge, your strong customer service skills and exceptional troubleshooting abilities to help the clients with their requests, while showcasing your vast knowledge of our tools, our data and the industries we cover. Many of the Fortune 500 companies in the world will be asking your help to find solutions to their challenges. You will also be the Client's advocate and work with different teams inside the organization across many functional areas (Sales, Technology, Content, Industry Research etc.)

You will also play a major role in executing and improving BAU proactive processes to prevent issues and improve delivery quality to the clients. In the process you will suggest improvements to the product as well as perform Agile based User-Acceptance-Testing to curb issues even before they hit our clients.

Principal Responsibilities:

Develop financial models in MS Excel (by utilizing our tools) for internal/external clients to help them in their routine workflow/analysis.
Consistently make proactive suggestions in regards to product usability, presentation, and data quality.
Be the primary point of contact for providing critical research and value-add knowledge to our diverse client base at various financial institutions, government organizations and Universities.
Supporting client base in their research by responding to their requests that comes through calls, e-mails and other forms of communication. Direct interaction with clients, through phone, email and video conferences, as they relate to Industry, platform and data questions.
What are we looking for

Basic Qualifications:

Candidate must possess at least a Bachelor's in Finance/Accounting/Banking, Business, Economics, Statistics, Mathematics or equivalent.
At least 1 year of working experience in the related field is preferred fresh graduates can be considered.
Advance Excel Skills is required
Strong analytical and problem-solving skills knowledge of MS Office products and understanding of databases is a plus.
Must be knowledgeable in Finance/Accounting, someone who is interested in building a career in the finance industry and willing to learn.
Fluency and eloquence in English is required. Strong communication and interpersonal skills
Willingness to work in rotational shifts (including night shifts).
Preferred Qualifications:

Candidates with Master's degree or pursuing CFA is a plus.
VBA Knowledge is a plus.
Experience with Salesforce or similar CRM applications are a plus.

What's In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.