Customer Success Manager - Mandaluyong, Metro Manila
1 buwan ang nakalipas
Job summary
We are seeking an experienced Customer Success Manager to own product adoption, customer value realization, retention, and renewal readiness across a leading proptech SaaS platform. The ideal candidate will have a strong ability to guide customers through the full lifecycle from implementation and enablement to long-term success and advocacy.Responsibilities
- Specialize in SaaS products and provide reactive support with best practice updates
- Support customers in maximizing product value and usage
- Manage a centralized inbox of incoming requests through Gainsight/li>Provide proactive updates to Relationship Managers on risks and opportunities using product scorecards
- Achieve targets related to customer adoption usage growth retention/
- Collaborate with Product Marketing Sales teams relay customer feedback on usage adoption
Paglalarawan ng trabaho
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