Amazon Marketplace Operations Specialist - Pasig - enablesGROUP

    enablesGROUP
    enablesGROUP Pasig

    8 oras ang nakalipas

    Upper Management / Consulting
    Paglalarawan

    Join the enablesGROUP – Where Talent Meets Opportunity

    Why Join enablesGROUP?

    Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

    Fast forward to 2025, we've grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success. Check us out at

    At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success.

    We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

    Our Perks & Benefits include:

    • Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
    • 20 leave credits for vacation, emergencies, sick days, and even your birthday
    • Endless opportunities for career advancement with annual performance reviews and salary increases.
    • Company-provided laptop to set you up for success.
    • Convenient office location in Pasig, at the heart of Manila, accessible to all.
    • Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
    • In-house learning & development programs with access to the latest in AI and technology.

    Job Title: Amazon Marketplace Operations Specialist (Vendor & Seller Central)

    Location: Pasig, Philippines

    Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM (Hybrid)

    Role Summary

    We are looking for an experienced Marketplace Operations Specialist with strong hands-on experience in Amazon Vendor Central (1P) and Seller Central (3P). This person will help manage and improve our Amazon store's daily operations, including listings, inventory, pricing, promotions, and issue resolution.

    You will work closely with the eCommerce Manager to ensure smooth day-to-day operations while also helping grow sales through better content, visibility, and performance on Amazon.

    Key Responsibilities

    1. Amazon Channel Management (Vendor Central & Seller Central)

    • Handle daily management of Amazon Vendor Central and support Seller Central when needed
    • Manage purchase orders (POs), shipments (ASN), and inventory tracking
    • Monitor stock levels, forecasts, and sales trends to avoid out-of-stock issues
    • Coordinate with Supply Chain, Finance, Customer Service, and Brand teams to solve operational issues affecting sales

    2. Catalog & Listing Management (SEO + Conversion)

    • Maintain and update product listings (titles, bullets, descriptions, keywords, images)
    • Optimize listings to improve search ranking and conversion
    • Manage A+ Content, Brand Story, and Storefront updates
    • Regularly check and fix issues such as:
    • Suppressed listings
    • Stranded inventory
    • Incorrect variations (parent/child)
    • Missing attributes or compliance flags
    • Support new product (ASIN) setup with correct content, images, and compliance

    3. Retail & Promotions Execution

    • Support major campaigns like Prime Day, seasonal events, and promotions
    • Manage promotional tools such as:
    • Coupons
    • Prime Discounts
    • Lightning Deals / Best Deals
    • Help monitor pricing and ensure competitiveness and price accuracy

    4. Operations & Issue Resolution (Case Management)

    • Create and manage Amazon cases to resolve issues such as:
    • Shipment or receiving problems
    • Chargebacks and disputes
    • Listing policy or compliance issues
    • Track issues internally and ensure timely resolution

    5. Performance Tracking & Reporting

    • Monitor and report key Amazon metrics weekly/monthly, including:
    • Sales
    • Traffic
    • Conversion rate
    • ROAS/ACOS (if ads involved)
    • In-stock rate and listing health
    • Identify opportunities to improve:
    • Search visibility
    • Conversion (content and images)
    • Inventory and promotion performance

    6.Collaboration & Strategic Support

    Act as the eCommerce Manager's main support for Amazon operations

    • Prepare weekly action plans and priority tasks
    • Suggest quick improvements and long-term growth ideas (A+ refresh, Store updates, variation optimization)
    • Work with Customer Service on order issues, reviews, and customer feedback trends

    Qualifications

    • Bachelor's degree in Business, Marketing, eCommerce, or related field
    • At least 4+ years of experience in eCommerce or Marketplace Operations
    • Strong hands-on experience with Amazon Vendor Central (preferred) and Seller Central (required or highly desirable)
    • Experience managing marketplaces like Amazon, Shopify, or WooCommerce is a plus
    • Strong Excel or data analysis skills
    • Good organizational and project management skills
    • Knowledge of SEO, PPC, and online merchandising is an advantage
    • Detail-oriented and able to work in a fast-paced environment

    Nice-to-Have:

    Basic support for Amazon Ads (campaign cleanup, search term checks, simple reports)


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