Customer Relation Associate/Team Lead for BDO - Quezon City, Pilipinas - PESO Resources Development Corp

Paglalarawan

Responds to client's inquiries by understanding them; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying client's understanding of information and answerTo lead the group of Collection AssociatesJOB QUALIFICATIONSMust have a Bachelor's degreeCandidate must be 20-35 with pleasing personalityComputer literate.

(MS Word, Excel)With related working experience is an advantageJOB SPECIFICATION AND WORK EXPERIENCEAs a Customer Relation AssociateAssisting clients with emergency problems or unexpected situationsProviding solutions for clients' problemsEnsuring clients issues are resolved in a timely mannerDeveloping and maintaining clients' relationshipsMaintaining records that are essential for both the client and PRDCAs a Team Leader for BDOWith knowledge in collectionsSet clear team goals and KPIsDelegate tasks and set project deadlinesOversee day-to-day teams' operation and performanceDo regular performance evaluationCreate a healthy and motivating work environment and atmosphere.