Executive – Service Quality - Taguig, Metro Manila
1 linggo ang nakalipas
The primary purpose of this role is to monitor, analyze, and enhance service quality standards within a Patient Contact Center supporting healthcare providers.
Responsibilities
- Conduct regular quality audits of provider and patient-facing interactions across voice, email, and digital channels.
- Analyze quality metrics at individual, team, and process levels to identify performance gaps and improvement opportunities.
Paglalarawan ng trabaho
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