Sales Chat Supervisor - Cebu

In this role you will contribute to the success of the team by providing on-the-floor leadership coaching and in-chat sales demonstrations as needed. · ...

In this role, you will contribute to the success of the team by providing on-the-floor leadership, coaching and in-chat sales demonstrations as needed. · ...

The Training and Quality Supervisor is responsible for overseeing training delivery and quality assurance processes to ensure agents meet performance, · cumpliance, · and customer experience standards. This role partners closely with Operations to drive continuous improvement thr ...

We are looking for a Quality Analyst to join our team in Cebu. The successful candidate will be responsible for monitoring and evaluating customer interactions across multiple channels, analyzing interaction data to identify trends and performance gaps. · Monitoring & Evaluation: ...

+Quality Analyst for Travel Sales in Cebu City. · Nature Of the Account: Travel Sales · Type of Support: Voice. · Educational Requirement: At least 2nd year completed. · +Monitoring and Evaluation: Listening to live calls and reviewing customer interactions to assess agent perfo ...

The Quality Analyst will monitor and evaluate call centre sales domain performance against established scorecards or rubrics. · ...

We are looking for a Quality Analyst to join our team in Cebu City. The successful candidate will be responsible for monitoring and evaluating customer interactions to assess agent performance and provide actionable feedback and coaching to improve their skills. · ...

We are seeking a Quality Analyst to join our team in Cebu City. · Responsibilities include monitoring and evaluating agent performance, · analyzing call data to identify trends and areas for improvement, · and providing coaching and feedback to agents. · ...

This is a Quality Analyst position for a Retail Sales team in Cebu. The job involves monitoring and evaluating call center agents' performance, analyzing data to identify trends and areas for improvement, providing feedback and coaching to agents, and collaborating with superviso ...

Job summaryBPO Quality Analyst. · At least 2nd year completed · ...

The WFM Supervisor oversees the end-to-end WFM process to optimize staffing levels and operational efficiency. · Key Responsibilities include Strategic Planning & Forecasting, Scheduling & Capacity Planning, Real-Time Management (RTM), Performance Reporting & Analytics and Team L ...

The Helpdesk Coordinator ensures the smooth flow of technical support operations by coordinating, scheduling, and triaging support tickets. · Coordinate and schedule support tickets based on partner capacity and technician availability. · Review, prioritize, and assign tickets pr ...

We're changing the way people think about customer service and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX). ...

The Team Leader will be responsible for managing a team of CSRs to ensure they meet and exceed company standards. · Provides daily direction and communication to employees · ...

About Us Helpware is a technology-driven company with offices in the USA Ukraine Mexico and the Philippines which provides Customer Experience & Operational Support for modern companies. The Team Leader will be responsible for managing leading and overseeing the activities of a t ...

+The WFM Supervisor is responsible for leading the WFM team to optimize staffing levels and operational efficiency. · +Education: Bachelor's degree in Business, Mathematics, Statistics, or a related field. · Experience: Minimum of 3–5 years in WFM within a BPO environment, with a ...

Lead operational performance for a team of agents, analyze performance trends, and address recurring operational gaps. Coordinate with support functions to meet targets and handle moderately complex operational issues. · ...

The Warehouse Supervisor will be responsible for overseeing the daily operations of the warehouse, including asset deployment and retrieval, inventory management, condemned cabinets disposal, outbound and inbound asset movement, receiving of new cabinets, and general duties. · ...

Assists agents with customer request/problem identification resolution escalations sales conversations develops maintains knowledge of domain client-specific products processes tools business environment incident management knowledge management tools/client information systems se ...

The Asset Management Specialist is responsible for the management of key MPS accounts by maintaining data accuracy in the relevant MPS systems. They resolve asset data management issues that result in timely and accurate delivery of solutions (consumables + services). The individ ...

The Asset Management Specialist L1 works with cross functional teams and geography counterparts to follow through on deliverables impacting invoice timeliness and completion at an account level. · Responsible for the management of key MPS accounts by maintaining high data accura ...