Wala nang mga aplikasyon ang tinatanggap para sa trabahong ito
- Proactively address support requests to maintain high customer satisfaction and adhere to service level agreements.
- Operate effectively in a fast-paced setting, offering assistance via phone, email, face-to-face interactions, and self-service options.
- Take charge of issues and conduct problem analysis to implement temporary or permanent solutions, aiming for swift service restoration.
- Collaborate with internal teams to escalate incidents when necessary, ensuring timely resolutions.
- Troubleshoot and resolve software and hardware problems, covering operating systems (Windows and Mac) and various applications.
- Maintain accurate records of all requests in the IT service desk system, ensuring comprehensive and organized documentation.
- Install and configure new IT equipment, ensuring compatibility and functionality, and facilitating smooth onboarding for new employees.
- Handle software and hardware upgrades and resolve incidents across various devices such as printers, copiers, scanners, Wi-Fi, laptops, and desktops.
- Uphold a high standard of customer service, treating all customers efficiently and respectfully.
- Collaborate with third-party vendors when needed to resolve complex issues, ensuring effective resolution.
- Assist with other IT-related projects as required, leveraging technical expertise to support team objectives.
- Diploma or Bachelor's Degree in IT-related fields; fresh graduates are welcome.
- Proficient knowledge of operating systems, including Windows and Mac.
- Familiarity with a diverse range of software applications.
- Basic understanding of RFID, Biometrics, and CCTV Systems.
- Sound grasp of hardware components and troubleshooting techniques.
- Excellent written and verbal communication skills, with a customer-focused approach.
- Ability to thrive in a fast-paced environment and effectively prioritize tasks.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Experience using IT service desk systems and managing tickets.
- Meticulous attention to detail with outstanding time management and organizational skills.
- Self-driven, with exceptional interpersonal skills, motivation, and ability to perform under pressure.
- Committed to delivering outstanding customer service.
- Demonstrated capability to work independently and collaboratively within a team
- Comfortable working onsite at either our Makati or BGC offices, with a flexible 24/7 schedule, including some holiday and weekend shifts.
- Possession of relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)) is advantageous.
Tech Experience Associate II - Manila, Philippines, Pilipinas - Booth & Partners
Paglalarawan
About Us:Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines. Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
Job Summary:
As the Tech Experience Associate, your role involves taking proactive measures to provide comprehensive IT support to both employees and clients. Youll be the go-to person for all IT-related incidents and service requests, ensuring smooth operations and exceptional customer satisfaction.
Were looking for a proactive and committed individual to join our team as a Tech Experience Associate. If youre enthusiastic about providing excellent IT support and enhancing the overall tech experience for our employees and clients, we invite you to apply.
Responsibilities:
Primary Responsibilities:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program