German-Speaking 1st Level Network Analyst - Taguig, Metro Manila
1 linggo ang nakalipas
Job Summary
The German-Speaking 1st Level Network Analyst serves as a first point of contact for internal and external customers and ensures that inquiries and concerns are resolved effectively and efficiently.Responsibilities
- Provide technical and general support services to global clients by responding to inquiries, monitoring hardware performance remotely to identify and address potential problems and risks as well as handling and resolving tickets according to defined Service Level Agreements (SLAs);
- Properly escalate and coordinate priority issues to next level support for handling;
Paglalarawan ng trabaho
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