Campaign Service Delivery Support(ITSM) - Pasay - SM Retail

    SM Retail
    SM Retail Pasay

    5 araw ang nakalipas

    Paglalarawan

    Job Summary:

    The Campaign Service Delivery Support will provide technical and operational support to our marketing campaigns. The successful candidate will be responsible for coordinating with cross-functional teams to ensure timely and accurate delivery of marketing campaigns, providing technical support to end-users, and troubleshooting issues related to campaign execution.

    Responsibilities:

    • The Service Delivery Specialist will also be responsible for developing and implementing campaign delivery processes, ensuring compliance with industry standards and regulations, and optimizing campaign performance through data analysis.
    • Execute and manage the delivery of marketing campaigns, ensuring that campaigns are delivered on time, within budget, and in accordance with established SLAs.
    • Work closely with cross-functional teams to ensure that campaigns are executed flawlessly, including creative, digital, and production teams.
    • Develop and maintain campaign delivery metrics and reporting, providing regular updates to internal and external partners on campaign delivery performance.
    • Provide technical support, troubleshooting issues related to campaign execution.
    • Maintain positive relationships with internal and external stakeholders, including customers, vendors, and partners.
    • Create and maintain campaign documentation, supporting project plans and schedule.

    Qualifications:

    • 1-2 years of experience in marketing, loyalty program management, or a related field.
    • Strong technical skills and expertise in EDM, Viber, and SMS broadcast tools.
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