FinTech - Customer Support Associate - Makati, Pilipinas - Open Access BPO

Paglalarawan

• Respond to and resolve customer concerns in a timely, accurate, and professional manner
• Connect and build rapport with representatives and members by actively listening, asking the right questions, and offering solutions, while demonstrating a deep understanding of their concern
• Offer quality customer service on every call to surpass expectations
• Efficiently escalate complex problems to appropriate internal resources
• Document customer interactions to help maintain the client's internal and external knowledge bases
• Collaborate with coworkers to provide insightful feedback that will improve processes and products
• Perform other tasks as required by the campaign