CX Episode Manager - Taguig, National Capital Region
1 buwan ang nakalipas
Job Summary
The CX Episode Manager is responsible for enhancing customer experience and making it a key differentiator for Globe. The role focuses on the experience for specific lifecycle episodes by co-creating the episode's North Star and leading initiatives for significant customer experience improvements.Qualifications
- Well-versed with the Chief Customer Experience Officer's (CCEO) CX Agenda and advocacies;
- Comprehensive understanding of the North Star Experience for each Customer Lifecycle Episode;
Paglalarawan ng trabaho
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