Remote Spanish Bilingual Call Center Associate - National Capital Region, Philippines
6 araw ang nakalipas
Job summary
We're seeking a Spanish Bilingual Call Center Associate who is passionate about delivering exceptional customer service across multiple communication channels including phone email chat In this role you'll support a diverse client base by resolving inquiries troubleshooting issues and ensuring a seamless customer experience in both Spanish English If you're empathetic responsive thrive in fast-paced environment this your opportunity grow team that values your skills dedication
Responsibilities
- Handle inbound outbound calls with professionalism empathy Respond to customer inquiries via phone email chat Understand customer needs provide accurate timely solutions Research internal systems resolve issues coordinate other departments as needed Follow client-specific processes scripts compliance protocols Use technology platforms manage accounts document interactions Escalate unresolved concerns appropriate team supervisor Ensure first-contact resolution effective problem-solving Stay current training materials system updates product knowledge Maintain confidentiality protect customer data Meet attendance schedule performance expectations Support additional duties meet business objectives
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Paglalarawan ng trabaho
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Mga katulad na trabaho
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