Professional - CLS Trainer - Angeles

Job summary

Enable and guide staff with fundamental skills and knowledge through soft & technical skills training. Facilitate multi-week transmission and blended type new hire training & nesting. Supervise and coach learners in nesting & BQM type environments.

Qualifications

• Earned a Bachelor's degree in any field (Major in Education or Communication preferred)
• At least 2 years of work experience as a trainer
• Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
• Strong English verbal and written communication skills
• Strategic in developing solutions and process improvements

Responsibilities

• Deliver and evaluate soft & technical skills training on all aspects of client training
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting
• Facilitate all aspects of floor-training and BQM training for the program
• Supervise and coach learners in nesting & BQM type environments
• Facilitate multi-hour product, behavioral or tool change type learning experiences
• Oversee new hire progression and enhancement training
• Provide feedback and implement appropriate solution s
• Coach and give feedback to trainees to help them fulfill performance metrics

Desired requirements

• Willingness and ability to work in a shifting or graveyard schedule

Benefits

• Establish and maintain communication with clients and / or team members
• Understand needs, resolve issues and meet company expectations
• Handle phone calls and transactions for the program

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