Receptionist - Taguig, Pilipinas - SOSA JB Property Management Corp.

Paglalarawan

JOB DESCRIPTION

POSITION:
Receptionist


DEPLOYMENT:
Property Management Operations (PMO) Division


DIVISION GOAL:
Create profitability for the company by meeting operational goals year-on-year.


DIVISION OBJECTIVE:

Deliver organizational excellence by:
Produce the highest level of efficiency possible for the organization
Develop, improve, and deliver service based on client wants using the abilities and resources of the company
Ensure that the services delivered meets the quality and functionality needed by the customers that will result in long-term relationships

REPORTING STRUCTURE:
Reports to the Property Manager
This position has no direct reports


WORK CONDITIONS:
Regular working hour is 48 hours per week, 6 days a week

Normal shift is either 9:00 AM – 6:00 PM, 8:30 AM – 6:30 PM, or 8:00 AM to 5:00 PM as applicable.

TASKS, FUNCTIONS, AND RESPONSIBILITIES
A. DAY-TO-DAY TASKS
Handles customers/clients' requests and inquiries personally or through phone calls
Meet guest/clients in the reception area
Maintains a safe and clean reception area
Managing the visitor book and giving out security passes
Confirm from unit occupant or representative regarding allowing guest into the property
Receive, sort and distribute daily mail/deliveries
Update calendars and schedule meetings

• REPORTS OWNED BY THE POSITION AND FREQUENCY OF SUBMISSION

A. REPORTS/TRACKING TOOLS
Custodian of the visitor book
Create a database/list of concerns received from the tenant/guest and endorsed to the appropriate department
Create a database/list of all security passes given out to guests

• PROCESSES, PROCEDURE, POLICY, FORMS OWNED BY THE POSITION

A. PROCESSES AND PROCEDURES
Comply with the Company's ISO Manual
Should be aware of the Amenities Reservation Process
Should be aware of the Concern Slip Process

B. FORMS
Provides the Amenities Reservation Form to the requesting tenant
Provides the Concerns Slip to the tenant/guest

C. KNOWN AD-HOC TASKS FROM TIME TO TIME
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

D. INTER-DEPARTMENT COMMUNICATION, COORDINATION, OR COLLABORATION
Coordinates with the Admin in verifying registrations for the Amenities Reservation
Coordinates with the Admin in handling customer concerns received thru the concern slip.

• PERFORMANCE STANDARDS

24Hrs Turn-around Time of handling tenant/guests' inquiries or concerns and endorsing to the appropriate department (admin, technical, accounting)
Updated customer inquiries and security passes database
Active participation to any company-initiated project either as Project Manager or Team Member
Compliance to the Quality Management System of the Company

• MINIMUM JOB REQUIREMENTS

A. EDUCATION

A graduate of a 4-year course in Building Technology Management or Business Administration or any 4-year course

B. WORK EXPERIENCE
Must have at least 1-year related work experience

C. KNOWLEDGE, SKILLS, AND ABILITIES
C.1 KNOWLEDGE
Must have knowledge in the use of computer applications such as MS Office and e-mail

C.2 SKILLS

Excellent interpersonal and customer service skills
Excellent oral and written communication skills
Organized
Social perceptiveness

C.3 ABILITIES

Customer-focus
Can work under pressure
Multi-tasking

• EXPECTED EMPLOYEE BEHAVIOR

Deliver excellent customer service to the guests and clients
Represent the company as a responsible employer to employees and clients
Spearhead the culture of Honesty, Innovation, and Tenacity (HIT) and promote the culture of learning and professional work ethics