Customer Success Manager - Makati, Pilipinas - Dempsey Resource Management Inc

Paglalarawan

• Overall responsibility for the perfect implementation of all client payroll rules.
• Stay updated on changing DOLE rules and updating the software accordingly.
• Motivate the team to ensure client satisfaction and employee satisfaction.
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients.
• Handles existing and new client's data migration.
• Obtain an understanding of client payroll rules and policies during implementation.
• Calibrate with the client on how each rule and policy is to be applied using historical payroll

• Highlight any discrepancies in historical calculation to the client.
• Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Obtain client sign off on all payroll calculations and reports during implementation.
• Ensure successful On-boarding and Implementation of our Human Capital Management

• Be a Product Champion and train your team members on our HCMS.
• Train team members on soft skills required to interact within the organization and clients.
• Oversee the demos to prospective clients.
• Evaluate and analyze clients' needs.
• Enhance client training and encourage them to upgrade their product, if needed.
• Promotes client loyalty.
• Work with other teams internally and at the client's end to ensure roadblocks are getting resolved.
• Define the project plan for each implementation and ensure all timelines are met.
• Escalate when required to ensure no timelines are missed.
• Interact with clients including site visits for implementation and maintain a good rapport.
• Ensure timely resolution of all client concerns post-implementation.
• Provide regular updates on the implementation to the leadership team internally, and to the client

• Inspire and motivate the department to promote a positive and productive work atmosphere.
• Such other duties as may be designated or assigned by the Company as may be made known to

• At least 2- 5 years experience as a Customer Success Officer/ Manager in a Software as a Service

• At least 2-5 years of experience in software implementation
• At least 2-5 years of experience in calculating payroll for multiple clients
• Knowledge of updated DOLE rules
• Advanced MS Excel Skills
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skills