Client Care Consultant - Philippines - Flexisource IT

    Flexisource IT
    Flexisource IT Philippines

    19 oras ang nakalipas

    Paglalarawan

    CLIENT CARE CONSULTANT

    Ideally a Power Platform or Power Apps Developer who enjoys client-facing work and resolving complex technical issues.

    Preferably with strong experience developing and supporting Model Driven Apps.

    Key Responsibilities

    Support

    • Provide second level application support / advice to clients and staff.
    • Resolve client issues and queries in an effective and timely manner.
    • Frequently communicate status of tickets and resolution to clients
    • Maintain quality and meaningful information on tickets (internal and external notes) within the ticketing system.
    • Escalate issues that cannot be resolved to the Altus team / Microsoft / Client Care Team Leader / Delivery Director
    • Identify and assist the Client Care Team Leader and/or Altus team on potential areas for product enhancements, process improvement and strategic initiatives.
    • Guide clients through the Enhancement request process.
    • Complete Release Management service with updating Altus environments as needed for clients.
    • Monitor the health of our client's solutions, by performing preventative maintenance and "health check" reports.
    • Develop and update support documentation such as knowledge base articles or update process documentation on client records.
    • Assist with problem management tickets.
    • Assist with major incidents and proactive notifications to Clients.
    • Participate in Client Care related meetings, both internally and externally to our clients

    Administration

    • Logging and keeping record of all issues and resolutions.
    • Submit weekly timesheets where required.
    • Coordinate and update internal Client Care documentation

    Sales and Marketing

    • Contribute content as required.
    • Actively promote the brand and its services
    • Notify expiring Care Agreements to Sales and BizOps
    • Notify expiring Care Enhancement hour leads and opportunities to the Sales team.

    Other

    • Actively adopt and explore emerging AI technologies (particularly Microsoft Copilot) to enhance efficiency, drive innovation, and contribute to continuous improvement, in alignment with 'Responsible Use of A.I.' policy.
    • Follow new developments in software products to build knowledge.
    • Complete changes in accordance with client change process.
    • Comply with Policies & Procedures.
    • Demonstrate Company Values.
    • Stay ahead of the technology curve and provide insights into upcoming technologies or solutions which benefit them.
    • Complete other tasks as directed.

    Requirements

    • 2 or more years' experience within a similar role
    • Strong written and oral communication skills
    • Outstanding listening skills
    • Strong ability to work with clients to calmly, quickly and logically to identify and diagnose issues. This often needs to be done in a short time frame, so strong problem solving, and technical troubleshooting skills are vital
    • Superior interpersonal skills especially when it comes to managing client relationships
    • Always accountable, respectful and empathetic to others
    • A passion for Microsoft cloud technology
    • A proactive team player
    • A positive outlook
    • Experience in developing Microsoft Power App Solutions
    • Experience in developing Microsoft Power Automate
    • Experience working with the Microsoft Dataverse.
    • Microsoft Certifications
    • Experience in Microsoft PPM tools
    • Experience in writing complex SQL queries.
    • Experience in writing SQL Server Reporting Services (SSRS) and Power BI Reports.
    • Experience in developing Microsoft Power App Solutions
    • Experience in developing Microsoft Power Automate
    • Experience working with the Microsoft Dataverse.
    • Previous experience in Microsoft SharePoint Administration and Configuration.
    • Experience in Microsoft Office 365 Administration

    Work Details

    • Shift: Monday to Friday: 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
    • Location: Makati | *Work from Home Until Further Notice
    • Status: Full-time Employment or Contractual engagement

  • Innovior is a leading boutique Digital Transformation consultancy. · About the role · We're looking for a Salesforce Functional Consultant with hands-on experience delivering solutions on Salesforce Health Cloud. You'll work with healthcare and aged care organisations to design a ...

    Philippines

    19 oras ang nakalipas

  • Trabaho sa kumpanya

    Named Account Manager, Enterprise

    Para lamang sa mga rehistradong miyembro

    Your Career · The Named Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage ...

    Philippines Buong oras

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Associate Physician for Metro Manila

    Para lamang sa mga rehistradong miyembro

    An aesthetic physician at Belo Medical Group delivers professional non-surgical cosmetic treatments tailored to patients' goals while ensuring high standards of safety. · ...

    Philippines

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Associate Physician for Metro Manila

    Para lamang sa mga rehistradong miyembro

    An Aesthetic Physician at Belo Medical Group is responsible for delivering professional, non-surgical cosmetic and aesthetic treatments tailored to patients' goals while ensuring high standards of safety and patient satisfaction. · ...

    Philippines

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Senior Business Systems Analyst

    RGP

    RGP is a global consulting firm helping some of the most recognized companies in the world work differently. Our success comes from a shared belief in rolling up our sleeves and doing the hard work of solving complex challenges, executing plans and implementing technology to help ...

    Philippines

    19 oras ang nakalipas

  • Trabaho sa kumpanya

    Solutions Consultant 2

    Para lamang sa mga rehistradong miyembro

    Curiosity is core to this role where you see complex problems as opportunities to learn and deliver innovative solutions. · Meeting sales quotas by building strategic account plans that target cross-platform solutions · Understands customer business requirements to position high ...

    Philippines Buong oras

    1 linggo ang nakalipas

  • Trabaho sa kumpanya Remote na trabaho

    nurse - teleconsult job (remote)

    Para lamang sa mga rehistradong miyembro

    We are seeking a Philippines-based Registered Nurse (RN) to provide remote clinical support. · Conduct remote clinical assessments via phone or digital platforms · Review patient health information for clinical accuracy and safety · ...

    Philippines

    5 araw ang nakalipas

  • Trabaho sa kumpanya

    HDSI: Occupational Health Physician/MD

    Para lamang sa mga rehistradong miyembro

    · Greetings from the RelianceUnited (Flexicare) Recruitment Team · Thank you for your interest in being part of our Onsite Clinic Management Team · To start your application process and prepare for a Phone interview, please fill up this form which will take minutes to complete. ...

    Philippine

    4 araw ang nakalipas

  • Trabaho sa kumpanya

    Account Manager

    Para lamang sa mga rehistradong miyembro

    Your Career · As we continue to grow as an organization, we are hiring a Strategic Account sales professionals to run and drive sales engagements and develop a large FSI accounts in Philippines. · You will be expected to exceed sales quota by creating and implementing strategic a ...

    Philippines Buong oras

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Major Account Manager, Philippines

    Para lamang sa mga rehistradong miyembro

    We are hiring a Strategic Account sales professional to run and drive sales engagements and develop large FSI accounts in Philippines. · You will be expected to exceed sales quota by creating and implementing strategic account plans targeting FSI wide deployments of the Palo Alto ...

    Philippines Buong oras

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Inside Sales

    Para lamang sa mga rehistradong miyembro

    We are seeking a motivated and customer-focused Inside Sales & Customer Relationship Executive to nurture and expand relationships with existing customers. · Contact existing customers via phone to maintain relationships, provide product updates, and identify opportunities for up ...

    Philippines ₱240,000 - ₱600,000 (PHP) bawat taon

    5 araw ang nakalipas

  • Trabaho sa kumpanya

    Regional Sales Manager

    Para lamang sa mga rehistradong miyembro

    The Regional Sales Manager is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. · You'll be responsible for meeting and exceeding your quota by crafting and implement ...

    Philippines Buong oras

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    ActiveOne: Occupational Health Physician/MD

    Para lamang sa mga rehistradong miyembro

    · Greetings from the RelianceUnited (ActiveOne Health) Recruitment Team · Thank you for your interest in being part of our Onsite Clinic Management Team · To start your application process and prepare for a Phone interview, please fill up this form which will take minutes to com ...

    Philippine

    4 araw ang nakalipas

  • Trabaho sa kumpanya

    Sales Officer

    Para lamang sa mga rehistradong miyembro

    Would you like to join a company that truly values its employees? How would it feel to work in a space free from gender bias? · ...

    Philippines

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Sales & Administrative Representative

    Para lamang sa mga rehistradong miyembro

    The Sales Representative will handle inbound inquiry calls and respond to leads from digital marketing funnels. They will also make outbound calls to warm and cold leads to share information and book appointments. The representative will educate prospects about services, pricing, ...

    Philippines

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Senior IT Security and Regulatory Consultant

    Para lamang sa mga rehistradong miyembro

    This Senior IT Security and Regulatory Consultant will ensure Henkel's IT landscape remains secure and compliant with evolving cybersecurity laws and regulations. · ...

    Philippines

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Utilization Review Nurse

    Para lamang sa mga rehistradong miyembro

    The Utilization Management Review Nurse reviews the medical necessity and appropriateness of healthcare services and treatments through the medical information of individual patients and the limited insurance coverage available to them. · Conducts pre-certification, inpatient, re ...

    Philippines

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Clinical Psychologist

    Para lamang sa mga rehistradong miyembro

    We're looking for Clinical Psychologists to help our Naluri members achieve their healthiest and best selves in Indonesia. · Provide professional expertise and behavioural change coaching to our members with evidence-based medical and physical health ways to assist them towards m ...

    Philippines

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Snowflake Consultant

    Para lamang sa mga rehistradong miyembro

    We are looking for an experienced Snowflake Consultant to support an Australian client in optimizing their data workflows, designing scalable Snowflake solutions, and ensuring best practices in data governance and performance. · ...

    Philippines

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    ActiveOne: On-Site- Occupational Health Nurse

    Para lamang sa mga rehistradong miyembro

    · Greetings from the RelianceUnited (ActiveOne Health) Recruitment Team · Thank you for your interest in being part of our Onsite Clinic Management Team · To start your application process and prepare for a Phone interview, please fill up this form which will take minutes to com ...

    Philippine

    4 araw ang nakalipas

Trabaho