- Escalation Management: Resolve complex technical issues escalated by Tier 1 involving advanced networking, VLAN mismatches, and signal interference.
- Edge Device Management: Perform remote configuration and troubleshooting on OLTs, ONT's, AP's and Edge Switches with residents, end users, property management and maintenance staff and field technicians.
- Regional Monitoring: Monitor regional segments of the network to identify localized outages and initiate the incident response process.
- Field Support: Act as the remote technical lead for field technicians, verifying signal levels and port configurations during on-site repairs.
- Ticket Documentation: Maintain detailed logs of troubleshooting steps to ensure Tier 3 has high-quality data if further escalation is required.
- Property Outage Notification: review and approve notifications to properties regarding initial, periodic and resolved site outage issues.
- Certifications: CCNA (Cisco Certified Network Associate) certification or equivalent experience is highly preferred.
- Wireless Expertise: In-depth knowledge of wireless technology and managed Wi-Fi solutions. Experience with 802.11/Wi-Fi standards is essential.
- Platform Proficiency: Strong preference for candidates with hands-on experience in the following platforms for managed Wi-Fi solutions (Switches and Access Points):
- Ruckus Wireless
- Cambium
- Cisco
- Ubiquity
- Mikrotik
- Networking Fundamentals: Comprehensive understanding of switching and routing functions is strongly preferred.
- ISP Knowledge: Familiarity with ISP services and infrastructure operations.
- Managed Services: Ability to deploy, configure, and troubleshoot managed Wi-Fi environments for residential or commercial clients.
- 3+ years of technical support experience in an ISP environment, with at least 1 year in an escalated or Tier 2 capacity.
- Must demonstrate the ability to communicate technical solutions clearly to US-based customers and field technicians.
- Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
- Excellent attention to detail
- CEFR Level B2 English Proficiency for both oral and written communication.
-
The IT Support Staff is responsible for providing day-to-day technical support to company employees and ensuring that computers, internet connectivity, software, and systems operate efficiently to support business operations. · ...
Pasig1 buwan ang nakalipas
-
+在 goFLUENT ,我们提供根据贵组织目标和需求量身定制的超个性化企业语言培训。自2000年以来 ,我们已帮助全球数百万人提升商务沟通能力。 · 我们的团队以共同的使命为纽带 :让每个公司和学习者都能轻松获得相关、高效的语言培训。加入我们充满活力的亚洲学习顾问团队 ,体验在全球公司工作的兴奋 · +管理参与 goFLUENT 课程 的客户/学习者关系。 · 根据流程和主管指导 ,通过电话或电子邮件提供支持 : · 解决客户投诉。 · 跟进培训进展。 · ...
Quezon City1 buwan ang nakalipas
-
Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. · You will respond to telephone calls and email messages from users requesting for assistance; log and keep ...
Pasig, NCR, Philippines Buong oras1 buwan ang nakalipas
-
IT Support Specialist is responsible for providing technical assistance and support to internal staff. The role involves managing the IT support queue, troubleshooting software and hardware issues, coordinating hardware support, escalating complex issues to the IT Manager or thir ...
Pasig1 buwan ang nakalipas
-
This position is part of the Information Technology group with primary focus on responding to corporate internal user support requests. Position will be responsible for interfacing with all departments and staff within the our client's company to provide fast and efficient resolu ...
Pasig, Metro Manila1 buwan ang nakalipas
-
Provide technical support to employees for hardware and software issues. · ...
Pasig, National Capital Region1 linggo ang nakalipas
-
We are looking for an IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to staff members and ensuring the smooth operation of our IT systems. · Responsibilities include setting up new employees in ...
Ortigas1 buwan ang nakalipas
-
This is an IT Support Specialist role at Newport World Resorts in Metro Manila, providing technical support and resolving IT-related issues with some work-from-home flexibility. · Responsibilities include hardware and software troubleshooting, managing desktop computers, maintain ...
Metro Manila1 buwan ang nakalipas
-
About the role · Looking for an exceptional IT Support Specialist to join our team at Best Reliable Resources in Bonifacio Global City, Taguig City, Metro Manila. This full-time role will be responsible for providing technical support and assistance to our employees, ensuring t ...
Bonifacio Global, Metro Manila ₱300,000 - ₱600,000 (PHP) bawat taon1 araw ang nakalipas
-
Safeguarding digital experiences through quality and precision · Play a critical role in ensuring technology works exactly as it should. · ...
Metro Manila4 linggo ang nakalipas
-
We are seeking a skilled and motivated IT Support Specialist to join our IT Support team. · ...
Mandaluyong, Metro Manila ₱300,000 - ₱600,000 (PHP) bawat taon1 linggo ang nakalipas
-
+ van den Boom & Associates es una firma de contabilidad y servicios financieros con sede en EE. UU. · + Buscamos un especialista en soporte técnico para nuestro equipo de tecnología, · + El puesto ofrece un ambiente donde valoramos el trabajo en equipo e innovación, ...
Metro Manila1 buwan ang nakalipas
-
We are seeking Support Specialists who share our enthusiasm for making gaming more fun. · Provide friendly, solution-focused support to our gaming community via Intercom (our support platform) · Troubleshoot technical issues related to game assists, game compatibility, · ...
Metro Manila3 linggo ang nakalipas
-
We are seeking a customer-obsessed IT Support Specialist to join our growing technology team. In this role you will be the first line of defence and a primary problem solver for our global workforce of over 1, · 000 employees. · ...
Metro Manila1 buwan ang nakalipas
-
+Be the Technical Backbone of a National Ordering Network · As a Support Specialist at Emapta Philippines, you will deliver expert technical assistance to hospitality businesses using our high-volume SaaS platform. · +Day 1 HMO coverage with free dependentCompetitive Salary Pack ...
Metro Manila1 linggo ang nakalipas
-
We are seeking a skilled and motivated IT Support Specialist to join our IT Support team. · ...
Mandaluyong1 linggo ang nakalipas
-
Job Description · About Us · Barkbus is the nations premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven ...
Metro Manila ₱240,000 - ₱480,000 (PHP) bawat taon1 araw ang nakalipas
- Trabaho sa kumpanya Remote na trabaho
IT Support Specialist
Para lamang sa mga rehistradong miyembro
The IT Support Specialist will provide technical support to internal staff, manage the IT support queue, troubleshoot software and connectivity issues, coordinate hardware support, escalate complex issues to the IT Manager or third-party vendors. They will also be responsible for ...
Ortigas, Metro Manila1 buwan ang nakalipas
-
We are looking for a Support Associate Level 2 who will provide technical support and assistance to customers and ensure client's satisfaction, · Provides 2nd Level Technical Support, via Phone, Email, and Chat, · Furnish and submit timely updates to customers on the status of ou ...
Metro Manila Buong oras1 buwan ang nakalipas
-
Thisroleiscriticalinensuring smooth day-to-day technology operations providing technical assistance to employees and maintaining the reliability of our IT systemsProvide first-line technical support to staff via phone email or in person. · Diagnose and resolve hardware software a ...
Ortigas, Metro Manila1 buwan ang nakalipas
-
Masterclass is looking for self-starters with a passion for learning and growth in a fast paced mission driven and time-sensitive environment. · ...
Ortigas, Metro Manila3 linggo ang nakalipas
Network Support Specialist - Pasig - Enshored
Paglalarawan
Job Overview
Enshored is seeking a Tier 2 NOC Support Specialist to support and maintain the technical health of our partner's regional network infrastructure. This role focuses on ensuring network stability, resolving advanced escalations from Tier 1, and maintaining the technical integrity of service delivery.
The NOC Specialist acts as a technical liaison for field operations and Tier 1 teams, focusing on day-to-day incident resolution while collaborating with the client's internal teams to drive continuous improvement in network performance. This position is ideal for a technical professional ready to deepen their expertise in ISP infrastructure and regional network management within a fast-growing global BPO environment.
Key Responsibilities
Technical Qualifications
Experience
#EnshoredJobs
-
IT Support Specialist/ Support
Para lamang sa mga rehistradong miyembro Pasig
-
Learner Support Specialist
Para lamang sa mga rehistradong miyembro Quezon City
-
IT Support Specialist
Buong oras Para lamang sa mga rehistradong miyembro Pasig, NCR, Philippines
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Pasig
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Pasig, Metro Manila
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Pasig, National Capital Region
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Ortigas
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Metro Manila
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Bonifacio Global, Metro Manila
-
Support Specialist
Para lamang sa mga rehistradong miyembro Metro Manila
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Mandaluyong, Metro Manila
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Metro Manila
-
Support Specialist
Para lamang sa mga rehistradong miyembro Metro Manila
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Metro Manila
-
Support Specialist
Para lamang sa mga rehistradong miyembro Metro Manila
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Mandaluyong
-
Support Specialist
Para lamang sa mga rehistradong miyembro Metro Manila
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Ortigas, Metro Manila
-
IT Support Specialist
Buong oras Para lamang sa mga rehistradong miyembro Metro Manila
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Ortigas, Metro Manila
-
IT Support Specialist
Para lamang sa mga rehistradong miyembro Ortigas, Metro Manila