- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
- Onsite setup for Quezon City
- With at least 1 year healthcare account experience.
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
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We are expanding and looking for driven professionals to fill the following roles. · ...
Quezon City2 buwan ang nakalipas
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. · Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · If you're passionate about making a ...
Quezon City1 buwan ang nakalipas
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. · Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · At Acquire Intelligence, our mission ...
Quezon City3 linggo ang nakalipas
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The Team Leader is responsible for managing Team Members within the Contact Centre, · including performance of their teams and individual team members. ...
Quezon City ₱480,000 - ₱900,000 (PHP) bawat taon1 linggo ang nakalipas
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Job Description · Job Overview: · The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. · Duties And Responsibilities · To manage the day–to-day planning, operation and problem ...
Quezon City ₱480,000 - ₱900,000 (PHP) bawat taon1 araw ang nakalipas
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The Team Leader is responsible for managing Team Members within the Contact Centre to meet service level components and deliver a consistently superior customer experience. · To manage the day–to-day planning, operation and problem-solving of a team of agents. · Delivery of team ...
Quezon City ₱480,000 - ₱900,000 (PHP) bawat taon1 linggo ang nakalipas
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We are looking for a Squad Leader who owns the delivery pipeline from start to finish. The ideal candidate has technical rigor as a QA Lead and strategic oversight as a Product Owner. · Own the Pipeline: Manage throughput, quality, and the Definition of Done. · Shadow Product Own ...
Quezon City ₱110,000 - ₱140,000 (PHP) Buong oras2 linggo ang nakalipas
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Imagine yourself going to work to provide the best customer experience for your clients through your team. · ...
Quezon City1 buwan ang nakalipas
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Job Overview: · The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. · Duties and responsibilities · ●To manage the day–to-day planning, operation and problem-solving of a tea ...
Quezon City, National Capital Region ₱480,000 - ₱900,000 (PHP) bawat taon18 oras ang nakalipas
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The Team Leader in Collections is responsible for supervising a group of collection agents to ensure they meet daily and monthly targets. · ...
Quezon, Metro Manila1 buwan ang nakalipas
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Hire the right people, effectively set expectations, identify behaviours and coach employees to be outstanding performers. · ...
Quezon, Metro Manila1 buwan ang nakalipas
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We are dedicated to doing things better than the day before, · and our exponential growth is living proof that we have stayed true to this ethos.Coordinate all organization's operations. · You will be responsible for improving performance, productivity, · efficiency and profitabi ...
Quezon City Buong oras2 linggo ang nakalipas
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The Project Coach is responsible for entry level supervisory duties and the support and development of representatives. · The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for mon ...
Quezon City1 buwan ang nakalipas
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The Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer programs during a designated shift. · This position will assist management with customer escalations and monitoring of critical processes. · ...
Quezon City1 buwan ang nakalipas
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Job Overview: · The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. · Duties and responsibilities · ●To manage the day–to-day planning, operation and problem-solving of a tea ...
Quezon City ₱480,000 - ₱900,000 (PHP) bawat taon1 araw ang nakalipas
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Ensures that the team and staff meet the account's productivity standards. · Monitors call center and agent on-line ACD data to ensure floor operations meet set standards. · ...
Quezon City3 linggo ang nakalipas
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The Candidate Evaluation and Assessment Team Leader is responsible for making sure the assessment team delivers accurate timely high-quality work. · Oversee the daily operations of the assessment team. · Ensure all work follows internal processes policies and regulatory requireme ...
Quezon, Metro Manila1 buwan ang nakalipas
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+Hiring, training and developing team members to lead effective results for the team. · Hire the right people and coach employees to be outstanding performers. · ...
Quezon City, National Capital Region1 buwan ang nakalipas
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We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Imagine yourself going to work to provide the best customer experience for your clients through your team. · Manage day-to-day planning and operations of your te ...
Quezon City, National Capital Region4 linggo ang nakalipas
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Coordinate all organization's operations. Improve performance, productivity, efficiency and profitability through implementation of effective methods and strategies. · ...
Quezon City2 linggo ang nakalipas
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About the job: Team Leader - UK Financial Collections (Quezon City) | Onsite · Start Date: 30-Mar · Type of Support: Voice · Work Arrangement: 100% Onsite (Quezon City) · Nature of the Account: UK Financial Customer Service · Shift Schedule | Rest Days: Shifting schedules, UK tim ...
Quezon City ₱480,000 - ₱900,000 (PHP) bawat taon16 oras ang nakalipas
Team Leader for QC - Quezon City - Concentrix
Paglalarawan
Essential Functions/Core Responsibilities
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Squad Leader
Buong oras Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon, Metro Manila
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon, Metro Manila
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Team Leader
Buong oras Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon, Metro Manila
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City
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Team Leader
Para lamang sa mga rehistradong miyembro Quezon City