Customer Success Manager - Pasig, National Capital Region
1 buwan ang nakalipas
Job summary
Custumer success manager custumer health across client book execute ongoing adoption improvement plans manage client renewals build strategies retain grow accounts drive resolution identified issues escalate when necessary understand document monitor customer outcomes collaborate success consultants attend status meetings translate client needs actionable solutions recommend coordinate lifecycle improvements execute corrective action plans at-risk customers track report results action plans identify upsell cross-sell opportunities map stakeholders personas tailor engagement accordingly partner account executives qbras growth strategies manage feature request feedback loop stay informed riskonnect products industry trends primarily handling us hours
Paglalarawan ng trabaho
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