Customer Experience Associate - Iloilo, Western Visayas

Para lamang sa mga rehistradong miyembro Iloilo, Western Visayas, Pilipinas

1 buwan ang nakalipas

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Job summary

We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector,

About the Role
,As a Customer Experience Associate you will manage administrative tasks including handling inbound and outbound calls coordinating with contractors raising work orders processing invoices sign-off tickets insurance documentation responding email queries updates track close outstanding jobs within agreed KPIs maintain operational efficiency.

 

  • Interpreting validating client's needs
  • Action an appropriate service response to resolve issues
  • Accurate data capture entry
  • Effectively communicate clients contractors ensure internal external service standards met tracking closure of outstanding jobs agreed KPIs participate system staff development What were looking for Provided reliable customer service minimum years experience Excellent verbal written communication skills phone email Proficiency problem-solving Possesses excellent people skills Basic Knowledge Microsoft Office Suite Experience working customer service role plus Accuracy attention detail essential Capacity perform individually highly effective team member Able prioritize multitask efficiently manage time Job Type Full-time Graveyard shift PM- AM Onsite Floor Nelly Garden Building E Lopez St Jaro Iloilo City
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