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    Business Process Analyst - Philippines, Pilipinas - Straive

    Straive
    Straive Philippines, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Job Requirements

    • 4-year undergraduate degree holder or in related field of study preferably graduate of Industrial Engineering
    • Must have led and managed Continuous Improvement projects
    • Demonstrated experience analyzing data
    • Proficiency with Microsoft Excel and PowerPoint Excellent presentation skills
    • Strong written and verbal communication skills
    • Experience managing multiple projects
    • Certified in Lean Six Sigma is an advantage
    • Contact Center industry experience (BPO) is a huge advantage plus but not required

    Overall Responsibilities

    • Construct and maintain detailed documentation of business processes, workflows, and procedures through process mapping.
    • Examine business processes and workflows to find out how they can be improved or automated.
    • Train / mentor personnel from other functions on quality tools and concepts
    • Examine emerging business best practices and technological developments to facilitate automation and streamline processes to improve businesses efficiency.
    • Assess business requirements and make evidence-based recommendations to support process improvements.
    • Lead process improvement initiatives to ensure implementation and completion.
    • Monitor KPIs and metrics across multiple engagements
    • Develop a detailed plan to monitor and track the progress of the project
    • Coordinate with internal and external parties for the flawless execution of projects
    • Create and maintain comprehensive project documentation
    • Interpret complex data and business metrics for relevant stakeholders.
    • Conduct meetings with stakeholders and participants in various parts of operational processes, analyze information for improvement recommendations
    • Coordinate with internal stakeholders regarding Business Continuity, Disaster Recovery (BCP/DR), and other compliance standards.
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