Service delivery/process oriented with great attitude to the continuous improvement
Strong customer focus
Excellent written and verbal communication skills
Very good interpersonal skills and team working
Ability to research, interpret and relay information accurately
Intermediate PC skills, including MS Excel, internet and e-mail
Ability to multitask
Minimum 4 years of experience in transaction processing or direct customer handling
Experience in Banking Sector. Preferably Retail, Consumer, Private and Commercial.
Experience in Global Operations
Preferably with experience in KYC, Client Offboarding, Payments or Settlements
A flexible attitude, you have no problem working during the European opening hours.
A commercial mindset with an eye for commercial results, customer focus and entrepreneurship
You achieve results, even in difficult circumstances.
You work autonomously and have a sense of responsibility.
You are willing to obtain the certificates required as part of your activities.
Handles daily processing/verification/hand-over of all customers' requests, investigation of customer's complaints and coordination with internal stakeholders for resolution.
Grants timely processing of offboarding activities from daily inflow of requests, product closing and 4-eyes payments, to meet agreed SLAs within mandatory time limits (shown in the tracking tool).
Keeps tracking tool updated and performs quality checking of daily offboarding backlog (inflow / in progress / on hold / closed) and customer care interactions of all customer contacts in relevant monitoring and tracking files.
Ensure effective and timely resolution of customer complaints and requests and monitoring, timely escalating blocking issues to team lead.
Explores solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client's context, and actively contributes to ING's library of client solutions
Provides relevant information and expertise on business presentations, reporting, training, and other similar activities
Adheres to risk and compliance processes
Participates in Process Improvement Activities
Participates in Audit related and BCP Activities
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Associate - Client Offboarding - Germany
2 araw ang nakalipas
ING Business Shared Services B.V. Philippines, Pilipinas Buong orasJob Title: Customer Loyalty - Retail Banking (CLT) · Overview: · The role will be supporting Retail business of ING primarily European market housed in ING Hub Philippines. Customer Loyalty Account closure is responsible for managing account closure with blocking element (or link ...