Collections Associate - Pasig City, Pilipinas - ETeam PH

Paglalarawan

Role Overview:
Responsible for chasing outstanding invoices from customers of our clients. Plays a vital role in the cash- flow of our client ensuring credit given to customers is monitored and controlled effectively

As a member of the team, participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client.

Performs tasks in line with the written procedures or assigned by senior staff under supervision. Good understanding of one or more processes.

Hard Working and Confident

High on Integrity

Ability to communicate effectively, both written and verbal, throughout all levels of the organization

Passionate about creating value and impact for the client

A team oriented and collaborative approach


General Responsibilities / Accountabilities:
Contacts overdue customers and chases for payment in accordance with rules set by the engagement

Issues and monitors automatic and manual reminders to customers

Documents customer interactions into system

Maintain a ledger as part of the credit team

Performs basic reconciliations

Follows control and compliance regulations

Maintain accurate and up to date customer details and account records

Proactively collects overdue accounts and ensures customer payment to terms

Builds and maintains strong relationships with external customers


Processes used:
Collect From Tier 3 Customer (Low Risk, Small)
Retained Collection
Escalate unpaid amounts
Perform Dunning
Create and send statement
Process Bankrupt/Insolvent Accounts
Process Write Off
Archive Documents
Retrieve Archived Document
Destroy Archived Document

Qualifications (Education/Experience/Certification):
Preferably Bachelor's Degree with Business and Finance background