- Respond to general non-sales related customer inquiries
- Interface with client sales organization & finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questions
- Support client sales organization on general customer inquiries and opportunities
- Escalate and follow-up on support and service calls as necessary
- Process various orders and contract requests including Blanket Work Orders, Change Orders, purchase orders, as well as other routine contract transactions (such as pre-configured SOW for new business)
- Update customer database and ensure accuracy of information
- Prepare customer activity & performance reports and create spreadsheets for various support-related statistics for internal use as well as for external use by clients as needed
- Perform general e-mail communications related to Deltek events, service changes, or outages
- Coordinate with the billing team on invoice changes and corrections; as well as e-billing requests
- Run various Salesforce reports and provide update/tracking information to management
- Bachelor's degree in Business, Finance, or related
- 1 – 2 years customer service experience in a technology related environment; experience with ERP a plus
- Strong organizational skills with attention to detail and accuracy
- Excellent customer service skills and interpersonal, verbal and written communication skills
- Familiarity managing database information
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Solutions Sales Operations Support - Philippines, Pilipinas - Deltek
Paglalarawan
Company SummaryAs the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.
Business Summary
The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers' needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.
Position Responsibilities
Customer Service
No
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ('Personal Data') to administer and evaluate your application. We are the 'controller' of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
