Global Technical Coordination Centre Manager - Muntinlupa City - SGS

    SGS
    SGS Muntinlupa City

    1 araw ang nakalipas

    Teknolohiya / Internet
    Paglalarawan

    Main Purpose of Role

    • Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.
    • Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.

    Experience

    • 3-5years' experience in TPI/QAQC coordination activities - MUST
    • Minimum 2-year experience in EPCs and/or Operators in OG Industry - DESIRABLE
    • Minimum of 7-10 years' experience in QA/QC coordination activities
    • TIC Industry experience is desired but not mandatory.
    • Experience in dealing with claims and complaints.
    • Experience in developing new reporting /auditing templates for new service scopes.
    • Familiar with matrix structured international organisations advantageous

    Qualifications

    • Must – university degree or equivalent, preferable in relevant technical discipline
    • Must – business grade English language
    • Desirable – additional languages, e.g. Spanish, French

    Key Accountabilities

    Global Contract Governance & Delivery

    • Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client interface and seamless regional handover
    • Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speed‑of‑response issues.
    • Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing

    Team Leadership & Shift Operations

    • Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5/24×7 responsiveness.
    • Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection, booking discipline, report expedition, and template‑compliant invoicing.

    Performance Management

    • In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.
    • Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of global contracts to local teams

    Technology Ownership & Transition

    • Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including role‑based access, digital field inspections, and validation prompts
    • Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows.

    Risk, Compliance & Client Experience

    • Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces
    • Own incident management, claims escalation, and flash reporting for urgent NCRs

    Skills & Knowledge

    • Extensive EPC and/or Operator experience.
    • Must have good communication skills at all levels
    • Multi projects/contracts management skills
    • Interaffiliate/Interntionational exposure.
    • Strong team managerial experience.
    • Knowledge of international technical standards (e.g. ASME, EN)
    • Knowledge of a selection of Industries including, Energy, transportation & Manufacturing
    • Team player with a real ability to network and collaborate
    • Ability to work independently and coordinate several activities simultaneously
    • Clear understanding of the current service needs in TIC industry
    • Able to actively engage with senior management level executives in a way that will make him/her understand the challenges their companies are faced with.
    • Solution oriented problem solver who can deal in an assertive way with different corporate cultures.

    Performance Indicators & Deliverables

    • Achievement of revenue and performance improvements in selected contracts,
    • Acknowledgement SLA: ≥95% enquiries acknowledged within 2 working hours
    • Report Turnaround: ≥90% within 24–48h post‑inspection; first‑time‑right submission rate.
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