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    Customer Care Consultant - Central Visayas, Pilipinas - Diversify Intelligent Staffing Solutions Inc

    Diversify Intelligent Staffing Solutions Inc
    Diversify Intelligent Staffing Solutions Inc Central Visayas, Pilipinas

    1 linggo ang nakalipas

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    Buong oras Serbisyo sa Customer/Suporta
    Paglalarawan
    Job Description
    #WorkOnsite

    #Dayshift

    #UrgentJoining

    #CustomerCare


    The Customer Care Consultant provides a high level of Customer Service by acting as a liaison between consumers and the business, ensuring customer satisfaction through timely resolution of concerns, complaints, and inquiries.

    RESPONSIBILITIES

    Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
    Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels
    Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
    Work with other support teams as necessary to ensure that customers' queries are clearly escalated to the correct teams for the required action and follow-up
    Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
    Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
    QUALIFICATIONS

    Candidate must possess at least an Associate or Bachelor's/college Degree of any course
    Experience in Customer Service/Technical Service
    Excellent English communication skills (both oral and written)
    Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative
    May receive training to become a multi-skilled support agent
    Willing to work in Cebu
    Shifting schedule including holidays and/or weekends
    Permanent Day Shift
    Available to start ASAP
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