Associate Software Engineer - Philippines, Pilipinas - Payreto

    Payreto
    Payreto Philippines, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Join our high performing team and enjoy these benefits:

    • Competitive Salary Packages
    • Innovative Financial Technology
    • Collaborative and Supportive Team Environment
    • 15,000 PHP Signing Bonus.

    Position Overview:

    The core mission of the Technical Support Representatives is to provide timely, correct, and

    complete technical solutions (basic to advanced) to client users via call, chat, and/or email. Technical Support Representatives are the client's front liners in ensuring that the client's customers will have a positive customer experience.Technical Support Representatives are expected to meet or exceed the performance targets set by the client and Payreto.

    Principal Duties and Responsibilities:

    • Provide technical support via phone, chat, and/or email for an online payment account for their high-value clients in a 24/7 environment. This is a pioneer account.
    • Assist with product or application-related inquiries.
    • Provide technical support to customers on operational or maintenance aspects of system equipment by:
    • Diagnose hardware and software failures by evaluating and analyzing symptoms provided using established procedures.
    • Help identify and initiate corrective action by determining the most cost-effective repair/resolution to minimize customer downtime.
    • Redirect/escalate issues to appropriate resources for high-profile customer issues.
    • Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled promptly.
    • Follow up and make scheduled call backs to customers as necessary.
    • Update the team's knowledge base when necessary.
    • Attend client and Payreto meetings and trainings.
    • Support and respond to customers in a wide variety of queries (basic to advanced).
    • Ensure that there is a thorough understanding of customer queries and issues.
    • Adhere to agreed processes, meeting required work standards, targets and objectives.
    • Completely and accurately write review notes.
    • Must be amenable to render overtime based on business needs.
    • Assist in adhoc work assigned by immediate supervisor.

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