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San Fernando

    Technician - San Fernando, Pilipinas - Stotsenberg Leisure Park and Hotel Corporation

    Stotsenberg Leisure Park and Hotel Corporation
    Stotsenberg Leisure Park and Hotel Corporation San Fernando, Pilipinas

    Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas

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    Paglalarawan
    Job description

    Major Responsibilities:

    • Supervise the Technical responsible for Casino operation support.
    • Assign tasks, manage workloads, guidance to team members to obtain efficient team environment.
    • Monitor and ensure the proper functioning of casino gaming systems and equipment.
    • Coordinate maintenance, repairs, and updates to hardware and software gaming technology.
    • Provide technical expertise to resolve complex casino technology issues. Troubleshoot gaming equipment, systems, and software.
    • Ensure seamless operation of slot machines, electronic gaming devices, and related systems.
    • Respond promptly to technical incidents and disruptions in casino operations. Lead the troubleshooting process and coordinate with relevant teams for quick resolution.
    • Keep detailed incident records for analysis and reporting.
    • Enforce security protocols and practices to protect casino data and operations.
    • Ensure compliance with gaming industry regulations and standards.
    • Monitor for potential security vulnerabilities and address them proactively.
    • Provide training to casino staff and Technical Support - IT on using gaming systems and equipment.
    • Maintain accurate documentation of casino technology procedures and configurations.
    • Generate regular reports on system performance, incidents, and maintenance activities.
    • Keep records of training sessions and user interactions.
    • Manage critical situations, such as technology outages during gaming hours.
    • Follow established protocols to minimize disruptions and restore operations promptly.
    • Ensure that casino IT practices adhere to relevant gaming regulations and standards.
    • Maintain a customer-centric approach when interacting with casino staff and patrons.
    • Address user inquiries and issues with professionalism and empathy.

    Qualifications

    • College Graduate with Information Technology Course or related
    • At least 2 years of experience in Gaming IT
    • At least 1 years of experience as IT Supervisor in Casino
    • Must have an excellent Supervisory, Technical and Business Skills

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