Workforce Management RTA - Cebu, Central Visayas

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A design project manager is responsible for overseeing projects related to telecommunications industry. · ...

· We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensur ...

At least 5-7 years relevant experience · Advanced Excel experience (VLOOKUP, Pivot Table, etc.) · Report and dashboards creation · Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required. · Excellent verbal & written communication & presen ...

· About the job WFM Manager (Cebu) | Onsite · Nature Of the Account: Support and Leadership · Start Date: ASAP · Work Arrangement: 100% Onsite | Cebu · Shift Schedule | Restdays: US Business hours · Educational Requirement: College Graduate · Work Experience: · At least 5 to 7 y ...

· About the job: Workforce Manager (Cebu City) | Onsite · Nature Of the Account: Support and Leadership · Start Date: ASAP · Work Arrangement: 100% Onsite | Cebu · Shift Schedule | Rest Days: US Business hours · Educational Requirement: College Graduate · Work Experience: · At l ...

· Nature Of the Account: Support and Leadership · Start Date: ASAP · Work Arrangement: 100% Onsite | Cebu · Shift Schedule | Restdays: US Business hours · Educational Requirement: College Graduate · Work Experience: · At least 5 to 7 years relevant experience · At least 2 years ...

· About the job WFM (Cebu) | Onsite · Nature Of the Account: Support and Leadership · Start Date: ASAP · Work Arrangement: 100% Onsite | Cebu · Shift Schedule | Restdays: US Business hours · Educational Requirement: College Graduate · Work Experience: · At least 5 to 7 years rel ...

Description · We are currently seeking a detail-oriented and experienced Planning Analyst. This role supports workforce planning by managing long-term capacity plans, maintaining accurate schedules, and creating data-driven forecasts. It ensures smooth coordination between teams, ...

· Position Title: Realtime Analyst - Retail (Cebu) | Onsite · Account Type: Retail · Start Date: August 15 · Support Type: Voice · Work Setup: Fully Onsite in Cebu · Shift & Rest Days: 24/7 schedule · Educational Qualification: Undergraduate or College Graduate · Wor ...

· Responsibilities: · Report staffing needs and · performance issues impacting service levels on a timely manner and recommend · solutions to close gaps · Analyze the impact of volume, · AHT, planned shrinkage and other drivers to service level · Create volume forecast and · han ...

· Description · We are currently seeking a detail-oriented and experienced Planning Analyst. This role supports workforce planning by managing long-term capacity plans, maintaining accurate schedules, and creating data-driven forecasts. It ensures smooth coordination between tea ...

· About the job: Realtime Analyst - Retail (Cebu) | Onsite · Account Type: Retail · Start Date: August 15 · Support Type: Voice support · Work Arrangement: 100% onsite in Cebu · Shift Schedule / Rest Days: 24/7 operations with rotating shifts · Educational Requirements: Undergr ...

· TASQ is looking for a MIS reports analyst to work on-site in either F. Cabahug St. or Cebu IT Park ASAP. · The prescreening interview will be done over the phone. · About the job MIS Reports Analyst - Medical Equipment Support (Cebu) · Work setup: Onsite (Cebu) · Account: Medi ...

· Job Summary · We are seeking a proactive and detail-oriented Real-Time Analyst (RTA) to oversee live operational performance and ensure service levels are consistently met. This role is critical in monitoring real-time metrics, identifying risks, and executing immediate action ...

The Workforce Manager provides Operations Director/Managers with input on possible resolutions and solutions to escalated issues and updates. · ...

Join the dynamic team at XMCBPO' as a Real Time Analyst. This full-time position is based in Cebu, Central Visayas and plays a crucial role in optimizing our call center operations. · Review and publish agent schedules based on agreed staffing requirements, and client business ru ...

This key position is responsible for assisting the Director for Network Construction in the delivery of Network Construction Scope of Works. · The NETCON position requires effective and efficient management of information by establishing complete... · ...

Job Summary · We are seeking a proactive and detail-oriented Real-Time Analyst (RTA) to oversee live operational performance and ensure service levels are consistently met. This role is critical in monitoring real-time metrics, identifying risks, and executing immediate action pl ...

Position Summary · Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance. · Specific Responsibilities ...