CX Complaints Oversight Manager - Taguig
1 buwan ang nakalipas
Job summary
The Customer Experience Team is looking for experienced professionals to join us in Taguig with the role of Customer Experience Complaints Governance.The CX Complaints Oversight Manager reports directly to the Head of Consumer Protection & Governance.
This role ensures that the banks complaints handling framework is compliant with BSP and internal standards and that insights from complaints are translated into actionable improvements for customer experience and regulatory compliance.
Paglalarawan ng trabaho
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Mga katulad na trabaho
The Customer Experience Team is looking for experienced professionals to join us in Taguig with the role of Customer Experience Complaints Governance.Bachelors degree in Business Administration, Finance, Legal Management, or related field (required). · At least 5 years of experie ...
4 araw ang nakalipas
The Customer Experience Team is looking for experienced professionals to join us in Taguig with the role of Customer Experience Complaints Governance. · ...
2 araw ang nakalipas
The Customer Experience Team is looking for experienced professionals to join us in Taguig with the role of Customer Experience Complaints Governance. · Govern and monitor the banks complaints management process to ensure compliance with FCP and BSP standards. · Conduct regular r ...
1 buwan ang nakalipas
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