- Provide technical support to customers and troubleshooting technical issues.
- Collaborate with cross-functional teams, including engineering and product development, to identify and resolve technical issues.
- Provide training and guidance to customers on our products and services.
- Ensure that technical support tickets are addressed within agreed-upon SLAs and that customer satisfaction levels are met or exceeded.
- Document technical issues and solutions in our knowledge base to improve support efficiency.
- Participate in product testing and provide feedback to the product development team.
- Develop and maintain positive relationships with our customers, promoting our products and services, and identifying opportunities for upselling.
- Bachelor's degree in computer science, information technology, or a related field.
- Minimum of 3 years of experience in technical support or a related field.
- Strong technical skills, including knowledge of software development, networking, and cybersecuirty.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Customer-focused mindset with a passion for delivering exceptional customer service.
-
The IT Support Engineer is needed to assist with but not limited to maintenance and configuration of our internal infrastructure such computer systems, servers and network infrastructure. · Drive the change from individual services to unified and simplified solutions to all regio ...
Pasig, National Capital Region1 buwan ang nakalipas
-
We are seeking a dedicated Support Executive / Support Engineer to join our team. · This role is responsible for providing timely and effective technical and application support to internal users and clients. · The ideal candidate will excel at troubleshooting issues, resolving i ...
Pasig, Metro Manila1 buwan ang nakalipas
-
The employee will work as part of the IT Operations - Service Delivery team, supporting both local staff and a globally distributed user base. Occasionally can be involved in projects regarding implementing technology changes across the organisation. · We believe that work should ...
Pasig, National Capital Region1 buwan ang nakalipas
-
The Company · "People don't take trips – trips take people" … · … and we're in the business of planning and organising trips all over the globe for almost half a million travellers each year. · We're G2 Travel, a wholesale tour operator with a network of offices spanning Asia, th ...
Pasig ₱360,000 - ₱780,000 (PHP) bawat taon1 linggo ang nakalipas
-
About Zone & Co. is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. · As a Support Engineer- IT Infrastructure, you'll be the first line of technical support in a global, remote-first SaaS environme ...
Metro Manila1 buwan ang nakalipas
-
This position involves providing technical support to clients through various channels. · Provide technical support to clients through text, call, email, · & actual site technical support. · Assist Sales in designing certain possible projects for their respective · & clients. · A ...
Mandaluyong Central Post Office P1 buwan ang nakalipas
-
Working within our Managed IT team you will assume the function of IT Support for a wide range of clients who have outsourced their IT support. · ...
Bonifacio Global, Metro Manila1 buwan ang nakalipas
-
Assist with maintenance and configuration of internal infrastructure. Install hardware and software on endpoints or mobile devices. · ...
Pasig1 buwan ang nakalipas
-
Provide technical support to clients through text, call, email, and actual on-site technical support. · ...
Mandaluyong Central Post Office P1 buwan ang nakalipas
-
+This is a job for an IT support engineer who will assist with maintenance and configuration of internal infrastructure including computer systems, servers and network infrastructure.+ · +The role involves installing hardware and software on endpoints or mobile devices, resolving ...
Pasig1 buwan ang nakalipas
-
We believe that work should be enjoyable, stimulating and fun · The employee will work as part of the IT Operations - Service Delivery team, supporting both local staff and a globally distributed user base.Provide first and second line technical support; · Troubleshoot basic netw ...
Pasig3 linggo ang nakalipas
-
The Technical Support Engineer provides engineering operational and technical support to ensure the efficient safe and reliable operation of energy systems and assets. · ...
Pasig, Metro Manila1 buwan ang nakalipas
-
About TXOne Networks · TXOne Networks provides cybersecurity solutions for ICS and OT environments using the OT zero trust methodology. We collaborate with top manufacturers and infrastructure operators to develop practical defense strategies that eliminate security vulnerabiliti ...
Pasig, National Capital Region ₱420,000 - ₱900,000 (PHP) bawat taon16 oras ang nakalipas
-
Responsibilities · The · Support & Deployment Engineer · will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities: · • Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise · • Setup and maintain ...
Pasig, National Capital Region ₱300,000 - ₱600,000 (PHP) bawat taon6 araw ang nakalipas
-
The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities: · Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise · Setup and maintain project hardware and softwa ...
Pasig1 linggo ang nakalipas
-
Prepare accurate and competitive quotations for agricultural machinery irrigation systems and custom engineered solutions Collaborate with Sales Engineering and Order Management teams to ensure all specifications pricing and delivery terms meet customer needs Propose alternative ...
Pasig, National Capital Region1 buwan ang nakalipas
-
The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for his responsibilities. · Deploy, maintain, and support Azeus software and services · ...
Pasig, Metro Manila1 buwan ang nakalipas
-
· The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities: · Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise · Setup and maintain project hardware and sof ...
Pasig, NCR, Philippines1 araw ang nakalipas
-
Responsibilities · The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities: · • Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise · • Setup and maintain proj ...
Pasig, Metro Manila5 araw ang nakalipas
-
JOB OBJECTIVE: · Responsible for providing technical expertise and providing technical support products of the company. Also handle research and development on products. · DUTIES AND RESPONSIBILITIES: · DAILY: · Handle repair of machines for internal and external clients to suppo ...
Pasig, Metro Manila ₱550,000 - ₱1,200,000 (PHP) bawat taon16 oras ang nakalipas
Technical Support Engineer - Pasig - TXOne Networks
5 oras ang nakalipas
Paglalarawan
About TXOne Networks
TXOne Networks provides cybersecurity solutions for ICS and OT environments using the OT zero trust methodology. We collaborate with top manufacturers and infrastructure operators to develop practical defense strategies that eliminate security vulnerabilities in industrial settings. TXOne ensures the availability of industrial systems by mitigating cybersecurity challenges that can disrupt operations. Our solutions empower customers to benefit from networked control systems while maintaining operational resilience, personnel safety, and asset security. TXOne Networks is honored to be named again as one of the 10 Coolest IoT Security Companies by CRN in Mar 2025.
Job Summary
We are seeking a (Sr.) Technical Support Engineer to provide exceptional technical support to our customers. The Technical Support Engineer will be responsible for troubleshooting technical issues, answering customer queries, and providing training and guidance to customers on our products and services. The Technical Support Engineer will work closely with our engineering and product development teams to identify and resolve technical issues and will be a key point of contact between our customers and the company.
Key Responsibilities
Qualifications
Equal Opportunities Statement
At TXOne Networks, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
-
IT Support Engineer
Para lamang sa mga rehistradong miyembro Pasig, National Capital Region
-
Support Engineer
Para lamang sa mga rehistradong miyembro Pasig, Metro Manila
-
IT Support Engineer
Para lamang sa mga rehistradong miyembro Pasig, National Capital Region
-
IT Support Engineer
G2 Travel- Pasig
-
Support Engineer
Para lamang sa mga rehistradong miyembro Metro Manila
-
Support Engineer
Para lamang sa mga rehistradong miyembro Mandaluyong Central Post Office P
-
IT Support Engineer
Para lamang sa mga rehistradong miyembro Bonifacio Global, Metro Manila
-
IT Support Engineer
Para lamang sa mga rehistradong miyembro Pasig
-
support engineer
Para lamang sa mga rehistradong miyembro Mandaluyong Central Post Office P
-
IT Support Engineer
Para lamang sa mga rehistradong miyembro Pasig
-
IT Support Engineer
Para lamang sa mga rehistradong miyembro Pasig
-
Technical Support Engineer
Para lamang sa mga rehistradong miyembro Pasig, Metro Manila
-
Technical Support Engineer
Para lamang sa mga rehistradong miyembro Pasig, National Capital Region
-
Support & Deployment Engineer
Para lamang sa mga rehistradong miyembro Pasig, National Capital Region
-
Support & Deployment Engineer
Para lamang sa mga rehistradong miyembro Pasig
-
Sales Support Engineer
Para lamang sa mga rehistradong miyembro Pasig, National Capital Region
-
Support & Deployment Engineer
Para lamang sa mga rehistradong miyembro Pasig, Metro Manila
-
Support & Deployment Engineer
Para lamang sa mga rehistradong miyembro Pasig, NCR, Philippines
-
Support and Deployment Engineer
Para lamang sa mga rehistradong miyembro Pasig, Metro Manila
-
PRODUCT SUPPORT ENGINEER
Para lamang sa mga rehistradong miyembro Pasig, Metro Manila