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    IT Helpdesk Support - Davao City, Pilipinas - Apollo Technologies, Inc.

    Apollo Technologies, Inc.
    Apollo Technologies, Inc. Davao City, Pilipinas

    3 araw ang nakalipas

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    Paglalarawan

    General Job Description:

    • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
    • Determining the best solution based on the issue and details provided by customers.

    Helpdesk Support Qualifications:
    1, Education: A bachelor's degree in computer science, information technology, or any related field.

    Technical Knowledge:
    A strong understanding of computer hardware, software, and operating systems. Knowledge of common software applications and troubleshooting techniques.

    Customer Service Skills:
    Excellent customer service and communication skills

    Problem-Solving:
    The ability to diagnose and solve technical problems efficiently.

    Attention to Detail:
    Detail-oriented to accurately assess and address technical issues.

    Teamwork:
    Collaboration with other IT professionals and departments.

    Time Management:
    Efficiently managing support requests and ensuring timely resolution.

    Adaptability:
    Stay up-to-date with the latest technologies and solutions.

    Problem Tracking:
    Familiarity with helpdesk ticketing systems for tracking and managing support requests.
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