Senior Network Engineer - Makati, Pilipinas - Booth & Partners

Paglalarawan

Job Description

About the Client:

They are focused on helping customers to harness the power of people and technology for a better future.

Built on a foundation of over 45 years' experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers' success. Leveraging solutions such as cloud, modern workplace, security, data & analytics and connectivity, combined with Data#3's services across consulting, project services and managed services, Data#3 is delivering the digital future.


Job Summary:
The role is mainly responsible for providing operational support to the Managed Services Outsourcing Group to develop and maintain Managed Services Business

Responsibilities:

• Resolve customer incidents, problems and change requests to required service level targets
  
• Apply technical knowledge to effectively analyse and resolve problems
  
• Manage time in a manner to ensure all tasks are completed within specified time frames
  
• Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available.
  
• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
  
• Accurately and consistently perform general administration and management of job logging functions.
  
• Assess and evaluate risk and understand the implications of new technologies.
  
• Perform scheduled maintenance and upgrades
  
• Liaise with peers and customers to determine appropriate technology solutions
  
• Produce, manage and adhere to documentation e.g. naming standards, site schematics, change control documents
  
• Manage time in a manner to ensure all tasks are completed within specified time frames Operate within ITIL service management processes including incident, problem and change management
  
• Uphold and adhere to Data#3's core values, guidelines, policies and procedures
  
• Take on any additional duties as requested by your manager in line with Business Unit objectives
  
• Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
  

Additional Responsibilities

• Uphold and adhere to Data#3's core values, guidelines, policies and procedures
  
• Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers
  
• You are required to perform your duties safely without risk to your own health and safety or the health and safety of others.
  
• d. You are required to be flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing. Data#3 may alter your position, position description, position title, location and responsibilities in accordance with changing business needs and priorities.
  
  

Requirements

Experience

• Minimum 3 - 5 years' experience in an IT environment
  
• Proven experience in a network support role
  
• Demonstrated experience in dealing with customers at all organisational levels
  
• Demonstrated experience in maintaining customer Environment with various Cisco, HP technology, Dell
  
• Ability to manage ticket handling and mentor ticket queue.
  
• Ability to demonstrated and collaborate with Cisco Support and customer handling.
  
• Strong troubleshooting and analytic skills in Routing/switching and Firewall, multiple vendor technologies.
  
• Experience in Wireless technology (LTE, P2P, Cisco, Meraki and Aruba) is desirable.
  
• Amenable to work onsite either in Makati/BGC four days a week and one WFH following Australian Timezone.

Skills

• Effective oral and written communication skills to ensure clear and accurate communication with all stakeholder
  
• Effective negotiation and problem resolution skills to achieve win/win situation
  
• Demonstrated skills in developing high-level relationships with clients, vendors, and industry leaders.
  
• A proactive approach to work with the ability to work collaboratively across all lines of business.
  

Ability

• Ability to study new technology to contribute to the overall goals of the organisation
  
• Integrity in dealing with personnel, customer and supplier issues
  
• Demonstrated work history of ethical business practice
  
• Self-motivated and outcome orientated
  

Certification

• ccnp or equivalent in one or more technology are desirable
  
• Aruba/HP ACMP (WLAN Certification) and ACSP (Switching Certification) highly desirable
  
• Dell Switching
  
• Checkpoint Certified Security Associate (CCSA) R77 desirable
  

Benefits

WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program