Operations Supervisor - Pasig - TP

    TP
    TP Pasig

    21 oras ang nakalipas

    ₱360,000 - ₱720,000 (PHP) bawat taon * Upper Management / Consulting
    Paglalarawan

    About the role

    Are you an experienced Operations Supervisor looking for an exciting new opportunity? Teleperformance is seeking a talented Operations Supervisor to join our dynamic team in Silver City. This full-time role will have you overseeing a high-performing contact center team, ensuring exceptional customer service for our clients.

    What you'll be doing

    1. Manage a team of customer service representatives, providing coaching, training and performance feedback
    2. Monitor and analyze team and individual performance metrics to identify areas for improvement
    3. Implement effective quality assurance processes and provide feedback to drive operational excellence
    4. Collaborate with department heads to optimize workflows and implement new policies or procedures
    5. Foster a positive, motivating team environment to support high staff engagement and retention
    6. Identify and address any operational issues, escalating to senior management as needed
    7. Ensure full compliance with client requirements, contractual obligations and internal policies

    What we're looking for

    1. Minimum 1-2 years' experience in a contact center operations supervisory role
    2. Strong people management skills with the ability to lead, motivate and develop a team
    3. Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
    4. Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
    5. Proficient in using contact center software and reporting tools
    6. Understanding of contact center metrics and the ability to drive performance improvements
    7. Familiarity with compliance and quality assurance processes in a contact center environment
    8. Willing to work on a shifting schedule.
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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