Quality Analyst - Quezon City
15 oras ang nakalipas
Paglalarawan ng trabaho
Start Date: 27-Mar
Type of Support: Voice
Work Arrangement: 100% Onsite (Quezon City)
Nature of the Account: UK Financial Customer Service
Shift Schedule | Restdays: Shifting schedules, UK time
Educational Requirement:
- Graduate of Bachelor's Degree
Work Experience:
- Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment
- 2 to 4 years of contact center experience in the banking industry
- Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
- Excellent communication & feedback/coaching skills
- Good to have: Exposure to US or UK banking industry
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