Experienced Customer Service Representative - Cagayan de Oro
1 buwan ang nakalipas
Job Summary
About The CompanyAt Qualfon we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here you have the power to make each persons life better.
We strive to become the partner of choice for our clients by creating an ever-growing number of job opportunities.
Main Objectives
Call/Email/Chat Handling Resolve product or service problems by accurately understanding the customers issues Determine the cause of the problem selecting the best solution to the problem and explaining to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using all available tools Process customer orders and purchase products services Escalate to appropriate departments expedite resolution customer issue Provide exceptional customer service experience Escalations Handling Coordinates with supervisors closely resolve customer issues concerns Handles escalations resolves real time within prescribed time Complete Documentation Create update customer information client database during after call Create accurate records every transaction interaction timely professionally Update follows established client guidelines Comply client PCI guidelines handling information Adherence internal established guidelines Maintain high level professionalism dealing customers clients Establish relationship every customer Follow weekly work schedules Provide feedback noticeable patterns concern Career Path account trainings Attend training higher tier responsibilities additional tools proper department contact escalations Attend scheduled bucket trainings stay updated product &service information including troubleshooting procedures Be receptive company &client policies Performance Results Adheres operation/tier performance goals Meets minimum goal scorecard Adheres Zero Tolerance Policy ZTP Zero findings audits Minimum Qualifications At least Sr. High School graduate vocational degree course equivalent Required at-least months year work experience in a call center company Good verbal written communication skills Basic knowledge computer navigation MS Office applications Strong interpersonal relationship building skills Skills Required Customer Service Orientation Active listening Problem Solving Effective Communication Teamwork Collaboration Technology (job-related technical skills) Additional Information EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer provides equal employment opportunities employees applicants employment without regard race color religion gender sex pregnancy childbirth related medical conditions sexual orientation gender identity national origin age disability genetic information marital status ancestry veteran uniformed servicemember status any other protected characteristics under applicable federal state local lawPaglalarawan ng trabaho
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