- End-to-End Transition Management: Ensure the seamless integration of all mobile services into the Optus ecosystem by managing internal workgroups across multiple sites and complex service levels.
- Project Execution & Planning: Independently plan and execute small-to-medium customer mobility migrations, ensuring all technical and logistical requirements are met.
- Team & Indirect Leadership: Lead and drive onshore/offshore teams and Mobile Transition leads, overseeing workload allocation, priority management, and overall delivery excellence.
- Vendor & Contract Oversight: Manage all vendor relationships involved in mobile provisioning and logistics, including performance monitoring, enforcing Service Level Agreements (SLAs), and defining Statements of Work (SOWs).
- Stakeholder & SLT Engagement: Collaborate closely with Account and Sales teams across all segments; proactively drive stakeholders to meet deadlines and escalate risks to the Senior Leadership Team (SLT) when necessary.
- Operational Excellence: Maintain high standards through rigorous progress tracking, quality checks, and the implementation of continuous improvement initiatives.
- Strategic Communication: Act as the primary bridge between delivery teams and business segments to oversee, communicate, and drive the completion of customer transitions.
- 10+ years of experience in program or project leadership.
- Proven experience in vendor and contract management.
- Strong knowledge of the telecommunications industry.
- Experience with Lean methodologies.
- Outstanding customer service skills, always demonstrating being professional and confidence.
- Ability to provide status reporting on a daily and weekly view.
- Certification in ITIL.
- Experience with Agile methodologies.
- Ability to undertake introduction meetings.
- Continuous process document reviews.
- Ability to communicate milestone achievement to the customer and to stakeholders.
- Budget Management & Forecasting EG. AOP.
- Competitive Rewards:* Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
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Transitions Program Manager - Metro Manila - MicroSourcing
Paglalarawan
Discover your 100% YOU with MicroSourcing
Position: Transitions Program Manager (B2B AU Telco)
Location: BGC, Taguig City
Work setup & shift: Onsite work setup | Day shift
Be a part of something big at Microsourcing
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry
Your Role:
As a Transitions Program Manager, you will:
What You Need:
Non-negotiables
Preferred skills/expertise
--
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?
You'll have:
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%
For more information, visit
*Terms & conditions apply
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