Cash Application Team Lead - Taguig, Pilipinas - Eviden

Paglalarawan

Shift Schedule: Nightshift

Work Setup: Onsite

Qualifications:

• At least 5 Years of total work experience with minimum 3 years in team lead role
• Should have experience in Back Office LOB; must have handled at least two accounts in line with Account Receivable, Billing/Invoicing, Order Management, Credit Management, Collections, Cash Applications and/or exposure to financial/insurance industry.
• Experience in Process Improvement, Cost Savings, and Gap Analysis
• Team Player with proven ability to lead and drive initiatives through teams more than 30 people for at least two years (except quality)
• Must have excellent communication skills.
• Must be willing to work in any shift, holidays, overtimes, and weekends.

Job Description:

• Manages and oversees teams' over-all performance.
• Must have solid 5 years.
• Mentors Team Captains, POCs and OICs through formal channel
• Conducts regular evaluation as well as coaching sessions to improve individual and team performance.
• Assists in selection of agents to be promoted to future management posts.
• Responds timely and accurately to escalations and assists direct reports in resolution of escalations on the area of specific support.
• Anticipates and foresees the requirements of customers based on previous data and precedents.
• Generates reports based on team deliverables and present to management and counterparts.
• Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools.
• Schedules, coordinates, and facilitates client communication.
• Works closely with counterparts/POCs to identify loopholes and process gaps.
• Support projects related to quality improvement and handles ad hoc tasks to support objectives of the management.
• Participates in business conference calls and knowledgeable in creating client presentations.
• Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the over-all business.
• Performs staffing projection complementing work volume and make necessary proposals to business unit.
• Monitors schedule of employees to ensure proper shift coverage.
• Plans, assigns and direct work to the employees in cooperation with the team captains and deputy manager to manage workload and projects.
• Identifies and documents changes in the roles, responsibilities and accountabilities and workload of employees to properly determine volume headcount – ratio and work scope.
• Adheres to the regularization, performance appraisal and rewards and recognition programs.
• Identifies functional/behavioral training & developmental needs of employees to support team goals and objectives.
• Monitors adherence to ethics and Code of Conduct and implements disciplinary action in compliance with the requirement for due process and communicate policies, programs, and decisions that affect employees.
• Plans, organizes, and coordinates team activities to enhance team camaraderie and employee engagement.
• Understand and seeks critical information and data needed by the team and keeps management informed and updated on matters affecting their team morale and performance.
• Collaborates and networks with other leads to complete assigned projects and programs.