Service Operations Assistant - Philippines - Bravo Outsourcing Solutions

    Bravo Outsourcing Solutions
    Bravo Outsourcing Solutions Philippines

    3 oras ang nakalipas

    Accounting / Finance
    Paglalarawan

    Join our friendly and growing team You'll be working from 8:00 AM to 5:00 PM Sydney time, directly supporting operations and working closely alongside our Sales Manager.

    This role is ideal for someone with solid experience working with Australian service-based businesses who understands fast-paced scheduling, installer coordination, and customer service workflows.

    Key Responsibilities:

    • Build and maintain strong relationships with our installers and coordinate their availability
    • Serve as the first point of contact for complaints and manage rescheduling when required
    • Handle day-to-day questions from installers
    • Manage bookings using Tradify
    • Respond to emails and prepare/send quotes
    • Organise and maintain our CRM (Upsourced – Go High Level)
    • Book jobs, order materials, run scorecards, and track job schedules and invoices
    • Follow up on completed jobs and issue invoices

    Job Requirements:

    • Proven experience working with Australian service-based businesses (REQUIRED)
    • Experience handling scheduling, bookings, installers/technicians, or field teams
    • Strong background in CRM management and customer communication
    • Highly organised with excellent attention to detail
    • Proactive problem-solver who can work independently
    • Comfortable working Sydney business hours

    We're specifically looking for someone who understands how service-based businesses operate — including job scheduling, field staff coordination, customer follow-ups, and invoice tracking.


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