- Build and maintain strong relationships with our installers and coordinate their availability
- Serve as the first point of contact for complaints and manage rescheduling when required
- Handle day-to-day questions from installers
- Manage bookings using Tradify
- Respond to emails and prepare/send quotes
- Organise and maintain our CRM (Upsourced – Go High Level)
- Book jobs, order materials, run scorecards, and track job schedules and invoices
- Follow up on completed jobs and issue invoices
- Proven experience working with Australian service-based businesses (REQUIRED)
- Experience handling scheduling, bookings, installers/technicians, or field teams
- Strong background in CRM management and customer communication
- Highly organised with excellent attention to detail
- Proactive problem-solver who can work independently
- Comfortable working Sydney business hours
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Service Operations Assistant - Philippines - Bravo Outsourcing Solutions

3 oras ang nakalipas
Paglalarawan
Join our friendly and growing team You'll be working from 8:00 AM to 5:00 PM Sydney time, directly supporting operations and working closely alongside our Sales Manager.
This role is ideal for someone with solid experience working with Australian service-based businesses who understands fast-paced scheduling, installer coordination, and customer service workflows.
Key Responsibilities:
Job Requirements:
We're specifically looking for someone who understands how service-based businesses operate — including job scheduling, field staff coordination, customer follow-ups, and invoice tracking.
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