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    IT Technical Support - Quezon City, Pilipinas - Systemantech Inc.

    Systemantech Inc.
    Systemantech Inc. Quezon City, Pilipinas

    Natagpuan sa: Trabajos diarios PH C2 - 2 oras ang nakalipas

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    Paglalarawan

    Job Description
    The successful candidate will be responsible for supporting and maintaining the desktop computing environment for the company's offices in Manila and for remote users across the region.

    This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.


    The successful candidate will provide hands-on desk-side support assistance and be responsible for client computing devices through all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices).


    This position will also perform majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support.


    Desirable Skills
    Tier 2 technical escalation point for the Helpdesk Team for issues that cannot be resolved via phone or remote access

    Perform installations, maintenance and repair work on production client computing hardware or software that supports the business

    Enforce corporate security standards and industry best practices for the desktop computing environment

    Manage work requests via a Helpdesk ticketing system and create documentation for support processes and workflow

    Investigate and recommend hardware & software solutions & upgrades based on evolving business challenges

    Provide periodic training or New Hire Orientation as required

    Manage and maintain hardware and software inventory

    Perform after hours or on-call work as necessary

    Routine administration and housekeeping tasks

    Supporting and troubleshooting users with mobile devices iPhone and Android


    Minimum Requirements
    1-2 years of experience with troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.

    Strong customer service focus and interpersonal skills is a must

    Excellent communication skills, both written and verbal, with the ability to create rapport with clients, delivering a high level of customer service

    Communicate effectively face to face and in writing with people at various levels in an organization

    Able to work under own initiative with limited guidance being required in own area of knowledge

    Demonstrated aptitude for continuous learning and innovative thinking.

    Able to work with peers on a global scale

    Proficiency with Windows OS is required

    Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones, etc.)

    A+ or Microsoft certification preferred


    Experience With Mac And Linux OS Is Preferred
    ITIL foundation certification - Preferred
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