User Experience Researcher - Quezon City, Pilipinas - Reed Elsevier Philippines

    Reed Elsevier Philippines
    Reed Elsevier Philippines Quezon City, Pilipinas

    2 linggo ang nakalipas

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    Buong oras
    Paglalarawan

    In this position, your role is to ensure the smooth running of knowledge management systems and keep track of panel engagement and new panel recruitment.

    Know how to optimize the panel recruitment process, manage research tools, and be responsible operationally for ensuring that client panels are the correct size and demographic and that strict privacy protocols/guidelines are adhered to. You will partner with our researchers in all regions to ensure that all needs are considered when developing and maintaining the systems.

    Responsibilities

    Panel Management

    • Grows, maintains, and improves our research participant panel.
    • Assists the research team with recruiting participants.
    • Oversees incentives budget and reporting system.
    • Creates and maintains survey templates, screeners, and scheduling procedures.

    Knowledge Management

    • Maintains and improves the research report repository.
    • Coordinates with other teams researching to create a comprehensive source of insights.

    Governance

    • Creates and maintains guidelines for consent, privacy, and information storage.
    • Researches and understands the application of data privacy regulations, such as GDPR, to the UX research process â and communicates this with the team.
    • Manages the proper maintenance and disposal of personally identifiable information (PII) and study artifacts such as interview scripts or recordings.

    Tools

    • Works with the team to decide which research tools are needed â and stay up-to-date on the latest tools in the space.
    • Handles the contract and procurement for research tools, such as Qualtrics and Tetra Insights.
    • Audits the research toolkit to ensure all platforms and applications in use are compliant with data privacy regulations.
    • Be familiar with JavaScript, CSS, and HTML to customize web pages

    Qualifications

    • At least a bachelor's degree
    • Knowledge of JavaScript, CSS, HTML
    • Research experience
    • Background with UI/UX
    • Strong Stakeholder Management Skills
    • Attention to detail
    • Excellent written and verbal communication skills
    • Experience in using research tools such as Qualtrics, Tetra Insights or similar tools, a plus
    • Experience with , a plus
    • Knowledge of the legal field is a plus.