Manager, Transformation - Quezon City - Concentrix

    Concentrix
    Concentrix Quezon City

    2 araw ang nakalipas

    Paglalarawan

    Essential Functions/Core Responsibilities:

    1. Own the overall management (inclusive of day-to-day activities) of Innovation initiatives for the Client with proven results (quantified benefits related to metrics and/or financials)

    2. Leverage with client and various stakeholders in discovering, qualifying, realizing, sustaining, and replicating automation and process improvement deliverables

    3. Manage insights, provide valuable intelligence, end to end assessment, and/or innovation roadmap to stakeholders on how to improve processes, business, customer experience, and growth based on agreed metrics and targets

    4. Co-facilitate sessions (and administer the needed data) with client and stakeholders in discussing Innovation Initiatives during business reviews, client visits, client orals, due diligence, innovation councils, and related cadence

    5. Partner with various groups such as Automation and Analytics Teams, Training, and Quality, PMO, IT, and Account Management among others to synergize the approach and initiatives towards innovation

    6. Co-facilitate co-innovation/ideation sessions with the client and other key stakeholders based on client and/or business needs

    7. Collaborate with peers and counterparts for best practices sharing and replication

    8. Provide awareness, consultation, training, coaching, and/or learning sessions to aligned accounts in cascading Innovation methodologies, technology, and other related information

    9. Continued upskilling of self to maintain relevance and purpose in the job

    10. Providing accurate and timely report to leadership team (and/or clients)

    Candidate Profile:

    1. Undergraduate Degree, preferably Computer Science, Engineering, or any relevant field Total 5+ Years of experience, with 3+ Years in role focusing on Innovation, Transformation, and/or Process Improvement preferably in a BPO Contact Center set up

    2. Lean Six Sigma, Design Thinking, and/or Agile/Scrum Certification/Training (on any level) is preferred

    3. Knowledge and hands-on experience in deploying any Automation Tools such as VBA/Macros, Workflow Tools, Robotics Process Automation, Artificial Intelligence/Cognitive, and Data Analytics

    4. Skilled in Project Management, Change Management, Stakeholder Management, and Data Management

    5. Ability to work in multiple priorities, handle several projects, ability to collaborate across the ecosystem, build trust with key stakeholders, be able to provide a consultative approach while having domain expertise on client processes

    6. Proficient in analytical tools/software such as Minitab, JMP, SAS, MS Office, and/or Power BI/Tableau/Digital Visuals Good communication, presentation, facilitation, and storytelling skills

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    Manager, Transformation

    Para lamang sa mga rehistradong miyembro

    Essential Functions/Core Responsibilities: · 1. Own the overall management (inclusive of day-to-day activities) of Innovation initiatives for the Client with proven results (quantified benefits related to metrics and/or financials) · 2. Leverage with client and various stakeholde ...

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